Primer experienced a minor incident on September 17, 2026 affecting Primer Checkout, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Primer Checkout
Update timeline
- monitoring Sep 17, 2026, 05:46 PM UTC
Status: Monitoring Between approximately 17:01 and 17:18 UTC on September 17, 2026, some merchants experienced errors loading the Primer checkout. During this window the checkout could fail to render, resulting in failed or reduced payment volumes for affected merchants. The issue has been fixed. Affected components Primer Checkout (Degraded performance)
- resolved Sep 17, 2026, 06:04 PM UTC
Status: Resolved All services are within normal levels. Affected components Primer Checkout (Operational)