Primer experienced a minor incident on July 15, 2026 affecting Primer 3DS, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 07:31 AM UTC
Status: Investigating We are experiencing issues with 3DS payments . We will provide further details as it becomes available. Affected components Primer 3DS (Degraded performance)
- identified Jul 15, 2026, 07:39 AM UTC
Status: Identified We have identified the cause of the issue. It only affects payments made with Mastercard cards and is due to a problem with our 3DS provider. We are working with the provider to resolve it as quickly as possible. Affected components Primer 3DS (Degraded performance)
- monitoring Jul 15, 2026, 08:02 AM UTC
Status: Monitoring Our 3DS provider has confirmed the issue is a network-side incident on Mastercard's side. Mastercard's teams are actively investigating and will provide an update as soon as possible. We will update this page as we hear more. Affected components Primer 3DS (Degraded performance)
- monitoring Jul 15, 2026, 08:37 AM UTC
Status: Monitoring We are seeing Mastercard 3DS recover, but we will continue to monitor the situation closely until Mastercard confirms the incident is fully resolved. Affected components Primer 3DS (Operational)
- resolved Jul 15, 2026, 08:51 AM UTC
Status: Resolved All services are within normal levels. Affected components Primer 3DS (Operational)