Primer is currently experiencing a major incident, which began 4h ago. The vendor's full update timeline is below.
Update timeline
- investigating Oct 20, 2026, 10:43 AM UTC
Status: Investigating We are investigating possible degradation to card payments from some issuing banks. Aside from this, Primer's platform continues to operate normally. We will provide further details as it becomes available.
- monitoring Oct 20, 2026, 12:51 PM UTC
Status: Monitoring We are continuing to monitor the service disruption reported by Revolut. To date, the impact has been limited to payments made with Revolut-issued cards, which may experience an elevated decline rate. Payments with cards from other issuers, and all Primer services, continue to operate normally. For the latest information, please refer to Revolut's status page: https://www.revolut.com/system-status/. We will share further updates as they become available.