Is Primer down?

Last checked 5m ago
Current status
Primer is up

No incidents right now.

Official status page: https://status.primer.io · Polled every 5 minutes · 17 components tracked

Primer is operational right now. Last checked 5m ago; the most recent incident resolved 5h ago.

Real-time Primer status, recent outages, and incident history — pulled directly from Primer's official status page at https://status.primer.io every 5 minutes. Pingoru tracks 17 Primer services and has captured 14 incidents in the last 90 days (98.37% uptime). Get email, Slack, Discord, or webhook alerts the moment Primer reports a new incident — free for 5 monitors, no credit card.

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Primer uptime 98.37% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved
    Started Sep 17, 2026, 06:04 PM UTC · Resolved Sep 17, 2026, 06:04 PM UTC
    Primer Checkout
    Timeline · 2 updates
    • monitoring · Sep 17, 2026, 05:46 PM UTC

      Status: Monitoring Between approximately 17:01 and 17:18 UTC on September 17, 2026, some merchants experienced errors loading the Primer checkout. During this window the checkout could fail to render, resulting in failed or reduced payment volumes for affected merchants. The issue has been fixed. Affected components Primer Checkout (Degraded performance)

    • resolved · Sep 17, 2026, 06:04 PM UTC

      Status: Resolved All services are within normal levels. Affected components Primer Checkout (Operational)

    Latest: Status: Resolved All services are within normal levels. Affected components Primer Checkout (Operational)

  2. Resolved
    Started Sep 16, 2026, 06:05 PM UTC · Resolved Sep 16, 2026, 06:05 PM UTC
    Third-Party partners and providers
    Timeline · 2 updates
    • monitoring · Sep 16, 2026, 05:57 PM UTC

      Status: Monitoring Between 14:55 and 16:15 UTC, an issue on Google Pay's side affected payment creation. This has since been resolved and all services are within normal levels. Affected components Third-Party partners and providers (Partial outage)

    • resolved · Sep 16, 2026, 06:05 PM UTC

      Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)

    Latest: Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)

  3. Resolved
    Started Sep 03, 2026, 08:07 PM UTC · Resolved Sep 03, 2026, 08:07 PM UTC
    Primer Tokenization
    Timeline · 3 updates
    • investigating · Sep 03, 2026, 01:49 PM UTC

      Status: Investigating We are investigating a degradation in the Mastercard network token provisioning service. We will provide further details as it becomes available. Affected components Primer Tokenization (Degraded performance)

    • investigating · Sep 03, 2026, 02:25 PM UTC

      Status: Investigating Some merchants may experience slower response times. We are disabling Mastercard Network Tokenization while we investigate further. Affected components Primer Tokenization (Degraded performance)

    • resolved · Sep 03, 2026, 08:07 PM UTC

      Status: Resolved Mastercard network tokenization has recovered and is no longer impacted. It has been re-enabled for all merchants and all services are within normal levels. Thank you for your patience. Affected components Primer Tokenization (Operational)

    Latest: Status: Resolved Mastercard network tokenization has recovered and is no longer impacted. It has been re-enabled for all merchants and all services are within normal levels. Thank …

  4. Resolved
    Started Aug 31, 2026, 12:18 PM UTC · Resolved Aug 31, 2026, 12:18 PM UTC
    Primer Dashboard
    Timeline · 4 updates
    • investigating · Aug 31, 2026, 08:13 AM UTC

      Status: Investigating We are experiencing issues with Dashboard/Observability. We will provide further details as it becomes available. Affected components Primer Dashboard (Degraded performance)

    • identified · Aug 31, 2026, 09:21 AM UTC

      Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Primer Dashboard (Degraded performance)

    • monitoring · Aug 31, 2026, 10:21 AM UTC

      Status: Monitoring We have fixed the issue, and Primer Dashboard and Observability are no longer impacted. We continue to monitor it and will provide another update shortly. Affected components Primer Dashboard (Degraded performance)

    • resolved · Aug 31, 2026, 12:18 PM UTC

      Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)

    Latest: Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)

  5. Resolved
    Started Aug 15, 2026, 09:19 AM UTC · Resolved Aug 15, 2026, 09:19 AM UTC
    Primer Checkout
    Timeline · 3 updates
    • investigating · Aug 15, 2026, 05:04 AM UTC

      Status: Investigating We are experiencing issues with payment processing. We will provide further details as it becomes available. Affected components Primer Checkout (Degraded performance)

    • monitoring · Aug 15, 2026, 06:05 AM UTC

      Status: Monitoring We have identified the cause as an issue on Mastercard's end affecting payments. Aside from this, Primer's platform continues to operate normally. Transaction volumes have stabilized, and we will continue to monitor closely. We will provide a further update once the issue is fully resolved. Affected components Primer Checkout (Operational)

    • resolved · Aug 15, 2026, 09:19 AM UTC

      Status: Resolved All services are within normal levels. Affected components Primer Checkout (Operational)

    Latest: Status: Resolved All services are within normal levels. Affected components Primer Checkout (Operational)

See the full Primer outage history

9 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Primer outage history →

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Outage history

Past 90 days · 14 incidents View full outage history →