Is Primer down?

Last checked 7m ago
Current status
Primer is up

No incidents right now.

Official status page: https://status.primer.io · Polled every 5 minutes · 17 components tracked

Primer is operational right now. Last checked 7m ago; the most recent incident resolved 6d ago.

Real-time Primer status, recent outages, and incident history — pulled directly from Primer's official status page at https://status.primer.io every 5 minutes. Pingoru tracks 17 Primer services and has captured 9 incidents in the last 90 days (98.69% uptime). Get email, Slack, Discord, or webhook alerts the moment Primer reports a new incident — free for 5 monitors, no credit card.

Users who monitor Primer also follow these eCommerce services: Shopify Stripe PayPal Blackbaud NetSuite Squarespace BigCommerce Cybersource Gorgias PayFast View all 6,000+ providers
Primer uptime 98.69% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved
    Started Jul 26, 2026, 05:30 AM UTC · Resolved Jul 26, 2026, 05:30 AM UTC
    Third-Party partners and providers
    Timeline · 4 updates
    • investigating · Jul 23, 2026, 11:54 AM UTC

      Status: Investigating We have been made aware by PayPal that they are currently experiencing issues affecting the PayPal SDK on Safari 26.5.2. As a result, our merchant checkouts configured with the PayPal payment method may crash or reload. Merchants seeing issues with their checkout on Safari 26.5.2 may wish to temporarily disable PayPal as a checkout option until PayPal resolves the issue. We will post an update once PayPal confirms a fix is live. Affected components Third-Party partners and providers (Degraded performance)

    • identified · Jul 23, 2026, 01:35 PM UTC

      Status: Identified The PayPal team has identified the cause of the issue and are working to have it fixed. Affected components Third-Party partners and providers (Degraded performance)

    • monitoring · Jul 25, 2026, 11:18 PM UTC

      Status: Monitoring The PayPal team have fixed the issue, and are actively monitoring. We continue to monitor it as well and will provide another update shortly. Affected components Third-Party partners and providers (Degraded performance)

    • resolved · Jul 26, 2026, 05:30 AM UTC

      Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)

    Latest: Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)

  2. Resolved
    Started Jul 21, 2026, 09:32 PM UTC · Resolved Jul 21, 2026, 09:32 PM UTC
    Primer API Reference DocsPrimer DocsPrimer SDK Reference Docs
    Timeline · 2 updates
    • investigating · Jul 21, 2026, 08:40 PM UTC

      Status: Investigating We are experiencing issues with the Primer docs page. We will provide further details as it becomes available. Affected components Primer Docs (Degraded performance) Primer API Reference Docs (Degraded performance) Primer SDK Reference Docs (Degraded performance)

    • resolved · Jul 21, 2026, 09:32 PM UTC

      Status: Resolved The issue affecting our Prime Docs page has been resolved. Thank you for your patience. Affected components Primer Docs (Operational) Primer API Reference Docs (Operational) Primer SDK Reference Docs (Operational)

    Latest: Status: Resolved The issue affecting our Prime Docs page has been resolved. Thank you for your patience. Affected components Primer Docs (Operational) Primer API Reference Docs (Op…

  3. Resolved
    Started Jul 16, 2026, 10:36 AM UTC · Resolved Jul 16, 2026, 10:36 AM UTC
    Primer Dashboard
    Timeline · 5 updates
    • investigating · Jul 16, 2026, 08:49 AM UTC

      Status: Investigating We are experiencing issues with Primer Dashboard. We will provide further details as it becomes available. Affected components Primer Dashboard (Degraded performance)

    • identified · Jul 16, 2026, 09:19 AM UTC

      Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Primer Dashboard (Degraded performance)

    • monitoring · Jul 16, 2026, 09:33 AM UTC

      Status: Monitoring We have fixed the issue, and Primer Dashboard is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational)

    • monitoring · Jul 16, 2026, 10:10 AM UTC

      Status: Monitoring We're seeing a significant recovery, with most requests now succeeding. Some users may still experience slower load times and occasional errors while we continue working toward full resolution. We'll provide another update shortly. Affected components Primer Dashboard (Degraded performance)

    • resolved · Jul 16, 2026, 10:36 AM UTC

      Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)

    Latest: Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)

  4. Resolved
    Started Jul 16, 2026, 09:36 AM UTC · Resolved Jul 16, 2026, 09:36 AM UTC
    Client Session APIPrimer SandboxObservability APILoyalty APIPayments APIPayment Methods API
    Timeline · 4 updates
    • investigating · Jul 16, 2026, 08:58 AM UTC

      Status: Investigating We are experiencing issues with Sandbox API's. We will provide further details as it becomes available. Affected components Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance) Primer Sandbox (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance)

    • identified · Jul 16, 2026, 09:16 AM UTC

      Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance) Primer Sandbox (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance)

    • monitoring · Jul 16, 2026, 09:23 AM UTC

      Status: Monitoring We have fixed the issue, and Sandbox API's is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Observability API (Operational) Client Session API (Operational) Loyalty API (Operational) Primer Sandbox (Operational) Payment Methods API (Operational) Payments API (Operational)

    • resolved · Jul 16, 2026, 09:36 AM UTC

      Status: Resolved All Sandbox API's services are within normal levels. Affected components Payment Methods API (Operational) Payments API (Operational) Observability API (Operational) Client Session API (Operational) Loyalty API (Operational) Primer Sandbox (Operational)

    Latest: Status: Resolved All Sandbox API's services are within normal levels. Affected components Payment Methods API (Operational) Payments API (Operational) Observability API (Operationa…

  5. Resolved
    Started Jul 16, 2026, 06:17 AM UTC · Resolved Jul 16, 2026, 06:17 AM UTC
    Third-Party partners and providers
    Timeline · 2 updates
    • investigating · Jul 16, 2026, 12:35 AM UTC

      Status: Investigating We have been made aware by Cybersource that they are currently experiencing issues, and are working to have it resolved. Affected components Third-Party partners and providers (Degraded performance)

    • resolved · Jul 16, 2026, 06:17 AM UTC

      Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)

    Latest: Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)

See the full Primer outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Primer outage history →

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Outage history

Past 90 days · 9 incidents View full outage history →