Is Primer down?
Last checked 7m agoNo incidents right now.
Primer is operational right now. Last checked 7m ago; the most recent incident resolved 6d ago.
Real-time Primer status, recent outages, and incident history — pulled directly from Primer's official status page at https://status.primer.io every 5 minutes. Pingoru tracks 17 Primer services and has captured 9 incidents in the last 90 days (98.69% uptime). Get email, Slack, Discord, or webhook alerts the moment Primer reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Third-Party partners and providers
Timeline · 4 updates
- investigating · Jul 23, 2026, 11:54 AM UTC
Status: Investigating We have been made aware by PayPal that they are currently experiencing issues affecting the PayPal SDK on Safari 26.5.2. As a result, our merchant checkouts configured with the PayPal payment method may crash or reload. Merchants seeing issues with their checkout on Safari 26.5.2 may wish to temporarily disable PayPal as a checkout option until PayPal resolves the issue. We will post an update once PayPal confirms a fix is live. Affected components Third-Party partners and providers (Degraded performance)
- identified · Jul 23, 2026, 01:35 PM UTC
Status: Identified The PayPal team has identified the cause of the issue and are working to have it fixed. Affected components Third-Party partners and providers (Degraded performance)
- monitoring · Jul 25, 2026, 11:18 PM UTC
Status: Monitoring The PayPal team have fixed the issue, and are actively monitoring. We continue to monitor it as well and will provide another update shortly. Affected components Third-Party partners and providers (Degraded performance)
- resolved · Jul 26, 2026, 05:30 AM UTC
Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)
Latest: Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)
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- Primer API Reference DocsPrimer DocsPrimer SDK Reference Docs
Timeline · 2 updates
- investigating · Jul 21, 2026, 08:40 PM UTC
Status: Investigating We are experiencing issues with the Primer docs page. We will provide further details as it becomes available. Affected components Primer Docs (Degraded performance) Primer API Reference Docs (Degraded performance) Primer SDK Reference Docs (Degraded performance)
- resolved · Jul 21, 2026, 09:32 PM UTC
Status: Resolved The issue affecting our Prime Docs page has been resolved. Thank you for your patience. Affected components Primer Docs (Operational) Primer API Reference Docs (Operational) Primer SDK Reference Docs (Operational)
Latest: Status: Resolved The issue affecting our Prime Docs page has been resolved. Thank you for your patience. Affected components Primer Docs (Operational) Primer API Reference Docs (Op…
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- Primer Dashboard
Timeline · 5 updates
- investigating · Jul 16, 2026, 08:49 AM UTC
Status: Investigating We are experiencing issues with Primer Dashboard. We will provide further details as it becomes available. Affected components Primer Dashboard (Degraded performance)
- identified · Jul 16, 2026, 09:19 AM UTC
Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Primer Dashboard (Degraded performance)
- monitoring · Jul 16, 2026, 09:33 AM UTC
Status: Monitoring We have fixed the issue, and Primer Dashboard is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Primer Dashboard (Operational)
- monitoring · Jul 16, 2026, 10:10 AM UTC
Status: Monitoring We're seeing a significant recovery, with most requests now succeeding. Some users may still experience slower load times and occasional errors while we continue working toward full resolution. We'll provide another update shortly. Affected components Primer Dashboard (Degraded performance)
- resolved · Jul 16, 2026, 10:36 AM UTC
Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)
Latest: Status: Resolved All services are within normal levels. Affected components Primer Dashboard (Operational)
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- Client Session APIPrimer SandboxObservability APILoyalty APIPayments APIPayment Methods API
Timeline · 4 updates
- investigating · Jul 16, 2026, 08:58 AM UTC
Status: Investigating We are experiencing issues with Sandbox API's. We will provide further details as it becomes available. Affected components Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance) Primer Sandbox (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance)
- identified · Jul 16, 2026, 09:16 AM UTC
Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance) Primer Sandbox (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance)
- monitoring · Jul 16, 2026, 09:23 AM UTC
Status: Monitoring We have fixed the issue, and Sandbox API's is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Observability API (Operational) Client Session API (Operational) Loyalty API (Operational) Primer Sandbox (Operational) Payment Methods API (Operational) Payments API (Operational)
- resolved · Jul 16, 2026, 09:36 AM UTC
Status: Resolved All Sandbox API's services are within normal levels. Affected components Payment Methods API (Operational) Payments API (Operational) Observability API (Operational) Client Session API (Operational) Loyalty API (Operational) Primer Sandbox (Operational)
Latest: Status: Resolved All Sandbox API's services are within normal levels. Affected components Payment Methods API (Operational) Payments API (Operational) Observability API (Operationa…
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- Third-Party partners and providers
Timeline · 2 updates
- investigating · Jul 16, 2026, 12:35 AM UTC
Status: Investigating We have been made aware by Cybersource that they are currently experiencing issues, and are working to have it resolved. Affected components Third-Party partners and providers (Degraded performance)
- resolved · Jul 16, 2026, 06:17 AM UTC
Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)
Latest: Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)
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See the full Primer outage history
4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Primer outage history →Or sign up free to get alerts when Primer breaks · 10 free monitors · No credit card
- Started Jul 26, 2026, 05:30 AM UTC · Resolved Jul 26, 2026, 05:30 AM UTC · —
- Issue Affecting Primer Docs ResolvedStarted Jul 21, 2026, 09:32 PM UTC · Resolved Jul 21, 2026, 09:32 PM UTC · —
- Degradation of Primer Dashboard ResolvedStarted Jul 16, 2026, 10:36 AM UTC · Resolved Jul 16, 2026, 10:36 AM UTC · —
- Sandbox API degradation ResolvedStarted Jul 16, 2026, 09:36 AM UTC · Resolved Jul 16, 2026, 09:36 AM UTC · —
- Cybersource Degraded Performace ResolvedStarted Jul 16, 2026, 06:17 AM UTC · Resolved Jul 16, 2026, 06:17 AM UTC · —
- 3DS degradation ResolvedStarted Jul 15, 2026, 08:51 AM UTC · Resolved Jul 15, 2026, 08:51 AM UTC · —
- Started Jul 10, 2026, 07:37 PM UTC · Resolved Jul 10, 2026, 07:37 PM UTC · —
- Primer Companion degradation ResolvedStarted Jun 29, 2026, 04:51 PM UTC · Resolved Jun 29, 2026, 04:51 PM UTC · —