Primer experienced a minor incident on October 13, 2026 affecting Primer 3DS, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 13, 2026, 08:17 AM UTC
Status: Identified We have identified a partial 3DS degradation. We will continue to monitor and share another update shortly. Affected components Primer 3DS (Degraded performance)
- identified Oct 13, 2026, 08:46 AM UTC
Status: Identified We have identified that this issue is isolated to the Visa and Cartes Bancaires networks. All other payment traffic continues to process normally. We are continuing to monitor and will post another update shortly. Affected components Primer 3DS (Degraded performance)
- monitoring Oct 13, 2026, 01:12 PM UTC
Status: Monitoring We are no longer seeing errors, and Primer 3DS is now working as expected. We will continue to monitor and share another update shortly. Affected components Primer 3DS (Degraded performance)
- resolved Oct 13, 2026, 01:19 PM UTC
Status: Resolved All services are within normal levels. Affected components Primer 3DS (Operational)