Primer experienced a minor incident on July 23, 2026 affecting Third-Party partners and providers, lasting 2d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 11:54 AM UTC
Status: Investigating We have been made aware by PayPal that they are currently experiencing issues affecting the PayPal SDK on Safari 26.5.2. As a result, our merchant checkouts configured with the PayPal payment method may crash or reload. Merchants seeing issues with their checkout on Safari 26.5.2 may wish to temporarily disable PayPal as a checkout option until PayPal resolves the issue. We will post an update once PayPal confirms a fix is live. Affected components Third-Party partners and providers (Degraded performance)
- identified Jul 23, 2026, 01:35 PM UTC
Status: Identified The PayPal team has identified the cause of the issue and are working to have it fixed. Affected components Third-Party partners and providers (Degraded performance)
- monitoring Jul 25, 2026, 11:18 PM UTC
Status: Monitoring The PayPal team have fixed the issue, and are actively monitoring. We continue to monitor it as well and will provide another update shortly. Affected components Third-Party partners and providers (Degraded performance)
- resolved Jul 26, 2026, 05:30 AM UTC
Status: Resolved All services are within normal levels. Affected components Third-Party partners and providers (Operational)