Primer experienced a minor incident on August 15, 2026 affecting Primer Checkout, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2026, 05:04 AM UTC
Status: Investigating We are experiencing issues with payment processing. We will provide further details as it becomes available. Affected components Primer Checkout (Degraded performance)
- monitoring Aug 15, 2026, 06:05 AM UTC
Status: Monitoring We have identified the cause as an issue on Mastercard's end affecting payments. Aside from this, Primer's platform continues to operate normally. Transaction volumes have stabilized, and we will continue to monitor closely. We will provide a further update once the issue is fully resolved. Affected components Primer Checkout (Operational)
- resolved Aug 15, 2026, 09:19 AM UTC
Status: Resolved All services are within normal levels. Affected components Primer Checkout (Operational)