Primer experienced a minor incident on July 16, 2026 affecting Client Session API and Primer Sandbox and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:58 AM UTC
Status: Investigating We are experiencing issues with Sandbox API's. We will provide further details as it becomes available. Affected components Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance) Primer Sandbox (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance)
- identified Jul 16, 2026, 09:16 AM UTC
Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Observability API (Degraded performance) Client Session API (Degraded performance) Loyalty API (Degraded performance) Primer Sandbox (Degraded performance) Payment Methods API (Degraded performance) Payments API (Degraded performance)
- monitoring Jul 16, 2026, 09:23 AM UTC
Status: Monitoring We have fixed the issue, and Sandbox API's is no longer impacted. We continue to monitor it and will provide another update, shortly. Affected components Observability API (Operational) Client Session API (Operational) Loyalty API (Operational) Primer Sandbox (Operational) Payment Methods API (Operational) Payments API (Operational)
- resolved Jul 16, 2026, 09:36 AM UTC
Status: Resolved All Sandbox API's services are within normal levels. Affected components Payment Methods API (Operational) Payments API (Operational) Observability API (Operational) Client Session API (Operational) Loyalty API (Operational) Primer Sandbox (Operational)