Primer incident

Delayed payment status updates for Worldpay

Resolved after 20 minutes, affecting Third-Party partners and providers, on October 29, 2026.

monitoring Oct 29, 2026, 10:30 PM UTC

Worldpay has resolved the issue, and we now see captured payments moving to their expected status. We continue to monitor it and will provide another update shortly.

Started
Oct 29, 2026, 10:17 PM UTC
Resolved
Oct 29, 2026, 10:37 PM UTC
Duration
20m
Detected by Pingoru
Oct 29, 2026, 10:17 PM UTC

Affected components

Third-Party partners and providers

Update timeline

  1. identified Oct 29, 2026, 10:17 PM UTC

    We have identified an issue with Worldpay where some captured payments may not be updating to their expected status. We are working with Worldpay to have it resolved.

  2. monitoring Oct 29, 2026, 10:30 PM UTC

    Worldpay has resolved the issue, and we now see captured payments moving to their expected status. We continue to monitor it and will provide another update shortly.

  3. resolved Oct 29, 2026, 10:37 PM UTC

    All services are within normal levels.

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