Primer experienced a minor incident on October 12, 2026 affecting Primer 3DS, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2026, 07:46 AM UTC
Status: Investigating We are investigating possible degradation to Primer 3DS. We will provide further details as it becomes available. Affected components Primer 3DS (Degraded performance)
- identified Oct 12, 2026, 08:18 AM UTC
Status: Identified We have identified the cause of the issue and are working to have it fixed. Affected components Primer 3DS (Degraded performance)
- monitoring Oct 12, 2026, 09:55 AM UTC
Status: Monitoring We are no longer seeing errors, and Primer 3DS is now working as expected. We will continue to monitor and share another update shortly. Affected components Primer 3DS (Operational)
- resolved Oct 12, 2026, 11:41 AM UTC
Status: Resolved All services are within normal levels. Affected components Primer 3DS (Operational)