Practice Fusion incident

Experiencing Phone System Issues

Notice Resolved View vendor source →

Practice Fusion experienced a notice incident on August 5, 2025, lasting 4h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 06:56 PM UTC
Resolved
Aug 05, 2025, 11:30 PM UTC
Duration
4h 34m
Detected by Pingoru
Aug 05, 2025, 06:56 PM UTC

Update timeline

  1. investigating Aug 05, 2025, 06:56 PM UTC

    We are currently experiencing an issue affecting our phone system, preventing some calls from being received or made. Please log a case or use our Live Chat option.

  2. investigating Aug 05, 2025, 07:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 05, 2025, 09:08 PM UTC

    We are continuing to investigate this issue.

  4. identified Aug 05, 2025, 10:21 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Aug 05, 2025, 11:30 PM UTC

    This incident has been resolved.