Resolved after 21 minutes, on July 22, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Jul 22, 2026, 01:35 PM UTC
We are currently investigating the issue affecting chat and web cases. Contact us by phone at (415) 346-7700, or toll free at (844) 903-7567, Monday - Friday, 9 AM - 7:45 PM EST.
- identified Jul 22, 2026, 01:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 22, 2026, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 01:57 PM UTC
This incident has been resolved.
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