Practice Fusion experienced a notice incident on August 28, 2025 affecting Login, lasting 3h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Login
Update timeline
- investigating Aug 28, 2025, 05:45 PM UTC
We are aware that some users not receiving 2FA codes via cellular text. In the meantime, please use the voice option to receive your 2FA code via voice instead of text. https://help.practicefusion.com/s/article/How-do-I-retrieve-my-security-code
- identified Aug 28, 2025, 06:48 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 28, 2025, 07:49 PM UTC
We are continuing to work on a fix for this issue. In the meantime, please use the voice option to receive your 2FA code via voice instead of text. https://help.practicefusion.com/s/article/How-do-I-retrieve-my-security-code
- resolved Aug 28, 2025, 09:19 PM UTC
This incident has been resolved.