Practice Fusion incident

EHR is online but some users may experience issues with e-prescribing

Minor Resolved View vendor source →

Practice Fusion experienced a minor incident on October 8, 2025 affecting eRx, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 09:03 PM UTC
Resolved
Oct 08, 2025, 09:55 PM UTC
Duration
51m
Detected by Pingoru
Oct 08, 2025, 09:03 PM UTC

Affected components

eRx

Update timeline

  1. investigating Oct 08, 2025, 09:03 PM UTC

    We are aware of an issue impacting e-prescribing. We are working to resolve the issue as soon as possible.

  2. identified Oct 08, 2025, 09:14 PM UTC

    We are aware of an issue impacting e-prescribing controlled substances. ID.me is having issues on their end preventing controlled medications from being sent from Practice Fusion.

  3. monitoring Oct 08, 2025, 09:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 08, 2025, 09:55 PM UTC

    This incident has been resolved.