Practice Fusion Outage History
Practice Fusion is up right nowPingoru has recorded 50 incidents for Practice Fusion: 29 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 105 of 720 (15%) |
| May 2026 | 3 | 142 of 744 (19%) |
| June 2026 | 3 | 9 of 720 (1%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 1 | 7 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 515 (0%) |
Incidents, newest first
Minor August 19, 2026 EHR is online but some users may experience issues with Practice Fusion Billing Software 6h 50m Practice Fusion Billing Software
Started Aug 19, 2026, 02:34 PM UTC· resolved Aug 19, 2026, 09:24 PM UTC
- investigating Aug 19, 2026, 02:34 PM UTC
We are aware of an issue impacting Practice Fusion Billing Software. We are working to resolve the issue as soon as possible.
- monitoring Aug 19, 2026, 02:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 09:24 PM UTC
This incident has been resolved.
Notice July 22, 2026 The Practice Fusion Help Page is Unavailable 21m
Started Jul 22, 2026, 01:35 PM UTC· resolved Jul 22, 2026, 01:57 PM UTC
- investigating Jul 22, 2026, 01:35 PM UTC
We are currently investigating the issue affecting chat and web cases. Contact us by phone at (415) 346-7700, or toll free at (844) 903-7567, Monday - Friday, 9 AM - 7:45 PM EST.
- identified Jul 22, 2026, 01:40 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 22, 2026, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 01:57 PM UTC
This incident has been resolved.
Critical June 11, 2026 EHR is online but some users may experience issues with viewing documents 1h 56m Documents
Started Jun 11, 2026, 01:34 PM UTC· resolved Jun 11, 2026, 03:31 PM UTC
- investigating Jun 11, 2026, 01:34 PM UTC
We are currently investigating this issue.
- identified Jun 11, 2026, 03:12 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 11, 2026, 03:27 PM UTC
A fix has been implemented and we are monitoring the results. If you are still experiencing issues, please log out and back in to resolve the issue.
- resolved Jun 11, 2026, 03:31 PM UTC
This incident has been resolved. If you are still experiencing issues, please log out and back in to resolve the issue.
Major June 10, 2026 Issues with Integrated Scanning 6h 22m Documents
Started Jun 10, 2026, 02:15 PM UTC· resolved Jun 10, 2026, 08:37 PM UTC
- investigating Jun 10, 2026, 02:15 PM UTC
We are currently investigating this issue.
- identified Jun 10, 2026, 02:51 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 10, 2026, 08:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2026, 08:37 PM UTC
This incident has been resolved.
Minor June 2, 2026 Practice Fusion Billing Software log in issues 21m Practice Fusion Billing Software
Started Jun 02, 2026, 08:43 PM UTC· resolved Jun 02, 2026, 09:05 PM UTC
- investigating Jun 02, 2026, 08:43 PM UTC
We are aware that some users are unable to log in to the Practice Fusion Billing Software. We are working to resolve the issue and will post updates here as they become available.
- monitoring Jun 02, 2026, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 02, 2026, 09:05 PM UTC
This incident has been resolved.
Major May 18, 2026 Practice Fusion log in issues 15m Login
Started May 18, 2026, 05:45 PM UTC· resolved May 18, 2026, 06:00 PM UTC
- investigating May 18, 2026, 05:45 PM UTC
We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.
- monitoring May 18, 2026, 05:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 06:00 PM UTC
This incident has been resolved.
Minor May 7, 2026 Practice Fusion Login - 2FA code won't send via SMS/text 10m Login
Started May 07, 2026, 06:52 PM UTC· resolved May 07, 2026, 07:03 PM UTC
- investigating May 07, 2026, 06:52 PM UTC
We are aware that some users are unable to receive the 2FA code sent via SMS/text. Please use the voice option as a temporary workaround as we work with our MFA partner to resolve the issue.
- monitoring May 07, 2026, 06:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 07:03 PM UTC
This incident has been resolved.
Major April 13, 2026 The EHR is offline 23m Login, eRx, Charting, Documents and 1 more
Started Apr 13, 2026, 03:44 PM UTC· resolved Apr 13, 2026, 04:07 PM UTC
- investigating Apr 13, 2026, 03:44 PM UTC
We are currently experiencing a system wide outage. We are working to resolve the issue and will post updates here as they become available.
- investigating Apr 13, 2026, 03:45 PM UTC
We are continuing to investigate this issue.
- identified Apr 13, 2026, 03:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 13, 2026, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 13, 2026, 04:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 13, 2026, 04:07 PM UTC
This incident has been resolved.
Notice April 9, 2026 Some users may experience issues with the Veradigm Billing software. – Practice Fusion Billing Software
Started Apr 09, 2026, 03:01 PM UTC· resolved Apr 09, 2026, 03:01 PM UTC
- resolved Apr 09, 2026, 03:01 PM UTC
This incident has been resolved.
Minor April 3, 2026 EHR is online but some users may experience issues with e-prescribing controlled substances through ID.me 2d 17h eRx
Started Apr 03, 2026, 07:59 PM UTC· resolved Apr 06, 2026, 01:54 PM UTC
- investigating Apr 03, 2026, 07:59 PM UTC
We are aware of an issue impacting e-prescribing controlled substances using ID.me. ID.me is working to resolve this. You can subscribe to their status page updates at status.id.me
- resolved Apr 06, 2026, 01:54 PM UTC
This incident has been resolved.
Minor March 31, 2026 The EHR is online but some users may experience issues with Real-Time Prescription Benefits 1d 18h eRx
Started Mar 31, 2026, 08:11 PM UTC· resolved Apr 02, 2026, 02:57 PM UTC
- identified Mar 31, 2026, 08:11 PM UTC
Real-Time Prescription Benefits is partially unavailable. We are working with Surescripts to resolve the issue.
- monitoring Mar 31, 2026, 08:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 02:57 PM UTC
This incident has been resolved.
Minor March 26, 2026 Patient Fusion log in issues 17m Patient Fusion PHR
Started Mar 26, 2026, 01:06 AM UTC· resolved Mar 26, 2026, 01:24 AM UTC
- investigating Mar 26, 2026, 01:06 AM UTC
We are aware some patients are unable to log in to Patient Fusion (PHR). We are working to resolve the issue as soon as possible. Patients can still access Patient Fusion via this url: https://login.patientfusion.com/#/
- resolved Mar 26, 2026, 01:24 AM UTC
This incident has been resolved.
Major March 17, 2026 The EHR is temporarily offline for emergency maintenance 24m Login
Started Mar 17, 2026, 10:11 PM UTC· resolved Mar 17, 2026, 10:36 PM UTC
- investigating Mar 17, 2026, 10:11 PM UTC
The EHR is temporarily offline to address a critical issue. We will post updates here.
- monitoring Mar 17, 2026, 10:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2026, 10:36 PM UTC
This incident has been resolved.
Minor March 9, 2026 Some users may experience degraded performance or slowness while using Practice Fusion Billing Software 2h 45m Practice Fusion Billing Software
Started Mar 09, 2026, 06:56 PM UTC· resolved Mar 09, 2026, 09:42 PM UTC
- investigating Mar 09, 2026, 06:56 PM UTC
We are aware that some users are experiencing slowness when accessing Practice Fusion Billing Software. We are working to resolve the issue as soon as possible.
- monitoring Mar 09, 2026, 07:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 09:42 PM UTC
This incident has been resolved.
Minor February 20, 2026 The EHR is online but some users may experience issues with Scheduling 4h 34m Schedule
Started Feb 20, 2026, 04:46 PM UTC· resolved Feb 20, 2026, 09:20 PM UTC
- investigating Feb 20, 2026, 04:46 PM UTC
We are aware of an issue impacting Scheduling. We are working to resolve the issue as soon as possible.
- monitoring Feb 20, 2026, 05:09 PM UTC
We are aware of an issue impacting a very small number of customers loading their schedule. To see appointments for the day, please use the "Appointment and eligibility report" under the Reports tab in order to generate a list of the appointments.
- resolved Feb 20, 2026, 09:20 PM UTC
This incident has been resolved.
Minor February 3, 2026 The EHR is online but some users may experience issues with Charting 1h 29m Charting
Started Feb 03, 2026, 11:45 PM UTC· resolved Feb 04, 2026, 01:14 AM UTC
- investigating Feb 03, 2026, 11:45 PM UTC
We are aware of an issue impacting some Charting features. We are working to resolve the issue as soon as possible.
- monitoring Feb 04, 2026, 12:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 01:14 AM UTC
This incident has been resolved.
Critical January 15, 2026 Delay in superbills sent to Practice Fusion Billing 41m Practice Fusion Billing Software
Started Jan 15, 2026, 02:30 PM UTC· resolved Jan 15, 2026, 03:11 PM UTC
- investigating Jan 15, 2026, 02:30 PM UTC
We are currently investigating this issue.
- identified Jan 15, 2026, 02:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 15, 2026, 03:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 03:11 PM UTC
This incident has been resolved.
Critical January 14, 2026 Patient Fusion - Users unable to log in 1h 35m Patient Fusion PHR
Started Jan 14, 2026, 05:13 AM UTC· resolved Jan 14, 2026, 06:49 AM UTC
- investigating Jan 14, 2026, 05:13 AM UTC
We are currently investigating this issue.
- identified Jan 14, 2026, 05:59 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 14, 2026, 06:49 AM UTC
This incident has been resolved.
Critical January 6, 2026 Practice Fusion Billing Software Outage 59m Practice Fusion Billing Software
Started Jan 06, 2026, 09:26 PM UTC· resolved Jan 06, 2026, 10:25 PM UTC
- investigating Jan 06, 2026, 09:26 PM UTC
There is an outage with Practice Fusion Billing Software. We are investigating the issue.
- monitoring Jan 06, 2026, 10:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 06, 2026, 10:25 PM UTC
This incident has been resolved.
Minor January 6, 2026 Practice Fusion Billing Software - Claims scrubbing issue 6h 51m Practice Fusion Billing Software
Started Jan 06, 2026, 04:15 PM UTC· resolved Jan 06, 2026, 11:06 PM UTC
- investigating Jan 06, 2026, 04:15 PM UTC
We're currently experiencing an issue with claim scrubbing. During this time, scrubbing results may not generate as expected. Our team is actively working to restore full service as quickly as possible.
- identified Jan 06, 2026, 06:56 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 06, 2026, 11:06 PM UTC
This incident has been resolved.
Minor December 18, 2025 EHR is online but some users may experience issues with e-prescribing EPCS (ID.me) 1h 37m eRx
Started Dec 18, 2025, 10:43 PM UTC· resolved Dec 19, 2025, 12:21 AM UTC
- identified Dec 18, 2025, 10:43 PM UTC
We are aware of an issue impacting sending controlled medications. We are working to resolve the issue as soon as possible.
- identified Dec 18, 2025, 11:37 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 19, 2025, 12:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 19, 2025, 12:21 AM UTC
This incident has been resolved.
Minor December 17, 2025 EHR is online but some users may experience issues with sending controlled prescriptions 31m eRx
Started Dec 17, 2025, 12:00 AM UTC· resolved Dec 17, 2025, 12:31 AM UTC
- investigating Dec 17, 2025, 12:00 AM UTC
We are aware of an issue impacting e-prescribing and sending controlled scripts through ID.me. We are working to resolve the issue as soon as possible.
- monitoring Dec 17, 2025, 12:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 17, 2025, 12:31 AM UTC
This incident has been resolved.
Critical October 20, 2025 Practice Fusion Billing Software issue 4h 57m Practice Fusion Billing Software
Started Oct 20, 2025, 04:14 PM UTC· resolved Oct 20, 2025, 09:12 PM UTC
- investigating Oct 20, 2025, 04:14 PM UTC
We are experiencing an issue with the Practice Fusion Billing Software and are actively troubleshooting.
- investigating Oct 20, 2025, 04:23 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 05:19 PM UTC
We are continuing to investigate the login issue.
- identified Oct 20, 2025, 06:01 PM UTC
The issue has been identified, and we are working on implementing a fix.
- monitoring Oct 20, 2025, 07:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:12 PM UTC
The fix has been implemented for the issue impacting Practice Fusion Billing Software. Subsequent testing has proven successful. Thank you for your patience. Please log a ticket with Veradigm Support if you continue to experience an issue.
Notice October 20, 2025 Phone System Outage 23h 53m
Started Oct 20, 2025, 03:24 PM UTC· resolved Oct 21, 2025, 03:17 PM UTC
- identified Oct 20, 2025, 03:24 PM UTC
We’re currently experiencing an issue with our phone system, and inbound/outbound calls may not be working at this time. Our team is working with our phone provider to restore service as quickly as possible. Please visit help.practicefusion.com to start to create a support case or start a live chat for immediate assistance.
- identified Oct 20, 2025, 03:48 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 04:51 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 21, 2025, 03:17 PM UTC
This incident has been resolved.
Major October 20, 2025 EHR is online but some users may experiencing performance issues. 6h 13m
Started Oct 20, 2025, 03:21 PM UTC· resolved Oct 20, 2025, 09:34 PM UTC
- investigating Oct 20, 2025, 03:21 PM UTC
The Amazon Web Services (AWS) outage is causing slowness or unexpected behavior in Practice Fusion and Patient Fusion for some users. Some third-party integrated services may also be impacted. Our support team is also currently experiencing issues with phone systems and chat due to the AWS outage. Please visit help.practicefusion.com to create a support case for immediate assistance. Our team is actively monitoring the situation and working to resolve it as quickly as possible.
- investigating Oct 20, 2025, 03:42 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 05:02 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Oct 20, 2025, 07:25 PM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 09:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:34 PM UTC
This incident has been resolved.