Poly Outage History

Poly is up right now

Poly had 48 outages in the last 2 years totaling 1705h 31m of downtime — averaging 2 incidents per month.

There were 48 Poly outages since November 22, 2024 totaling 1705h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.plcm.vc

Major September 3, 2026

Poly Lens: Licensing issue

Detected by Pingoru
Sep 03, 2026, 12:58 PM UTC
Resolved
Sep 03, 2026, 09:19 PM UTC
Duration
8h 21m
Affected: Poly Lens
Timeline · 5 updates
  1. investigating Sep 03, 2026, 12:58 PM UTC

    We are currently investigating this issue.

  2. identified Sep 03, 2026, 05:34 PM UTC

    The issue is isolated to customers with Poly+ Enterprise Licenses (those with Analyze, Elite, or Pro for Rooms should be unaffected by this issue).

  3. identified Sep 03, 2026, 05:34 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 03, 2026, 05:47 PM UTC

    A fix has been implemented, and we are actively monitoring the results. Affected customers may need to wait up to one hour before they see the change in behavior and full restoration of the licensed functionality.

  5. resolved Sep 03, 2026, 09:19 PM UTC

    The issue has been resolved.

Read the full incident report →

Major August 19, 2026

Poly Lens: Device communication is experiencing high error rate

Detected by Pingoru
Aug 19, 2026, 05:04 PM UTC
Resolved
Aug 20, 2026, 04:57 PM UTC
Duration
23h 52m
Affected: Poly Lens
Timeline · 4 updates
  1. investigating Aug 19, 2026, 05:04 PM UTC

    We are currently investigating this issue.

  2. identified Aug 19, 2026, 09:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2026, 10:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2026, 04:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2026

Issues with connect/disconnect message processing in IoT

Detected by Pingoru
Jul 31, 2026, 12:00 AM UTC
Resolved
Jul 31, 2026, 01:35 PM UTC
Duration
13h 34m
Affected: Poly Lens
Timeline · 4 updates
  1. investigating Jul 31, 2026, 12:00 AM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2026, 01:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 31, 2026, 03:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2026, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2026

errors when logging into lens.poly.com portal

Detected by Pingoru
Jul 22, 2026, 10:17 PM UTC
Resolved
Jul 23, 2026, 01:02 PM UTC
Duration
14h 45m
Affected: Poly Lens
Timeline · 3 updates
  1. investigating Jul 22, 2026, 10:17 PM UTC

    We are currently investigating the issue.

  2. monitoring Jul 22, 2026, 10:40 PM UTC

    a fix is in place, continuing to monitor.

  3. resolved Jul 23, 2026, 01:02 PM UTC

    issue has been resolved

Read the full incident report →

Major June 24, 2026

Poly Lens - Site Access (EU-based resources impacted)

Detected by Pingoru
Jun 24, 2026, 04:40 PM UTC
Resolved
Jun 24, 2026, 06:22 PM UTC
Duration
1h 42m
Affected: Poly Lens
Timeline · 3 updates
  1. investigating Jun 24, 2026, 04:40 PM UTC

    EU-based Lens system components are experiencing instability. Site access for EU-based users and devices may be affected. Currently US-based resources are operating effectively. Development team is investigating!

  2. identified Jun 24, 2026, 05:41 PM UTC

    Restoration in progress.

  3. resolved Jun 24, 2026, 06:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

performance issues with search functions

Detected by Pingoru
May 29, 2026, 05:48 PM UTC
Resolved
May 29, 2026, 10:16 PM UTC
Duration
4h 27m
Affected: Poly Lens
Timeline · 4 updates
  1. investigating May 29, 2026, 05:48 PM UTC

    We are currently investigating this issue.

  2. investigating May 29, 2026, 06:05 PM UTC

    A fix is place and we are monitoring the results.

  3. investigating May 29, 2026, 08:31 PM UTC

    issue has been resolved

  4. resolved May 29, 2026, 10:16 PM UTC

    issue has been resolved

Read the full incident report →

Minor May 19, 2026

Poly Lens - Site access

Detected by Pingoru
May 19, 2026, 01:20 PM UTC
Resolved
May 20, 2026, 08:58 AM UTC
Duration
19h 38m
Affected: Poly Lens
Timeline · 3 updates
  1. investigating May 19, 2026, 01:20 PM UTC

    We are currently investigating this issue.

  2. monitoring May 19, 2026, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 20, 2026, 08:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 31, 2026

Errors loading rc-reports

Detected by Pingoru
Mar 31, 2026, 03:23 PM UTC
Resolved
Apr 02, 2026, 01:02 PM UTC
Duration
1d 21h
Affected: RealConnect Tenant Report
Timeline · 3 updates
  1. investigating Mar 31, 2026, 03:23 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 31, 2026, 05:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2026, 01:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Failure to display devices in the inventory

Detected by Pingoru
Mar 24, 2026, 01:04 PM UTC
Resolved
Mar 25, 2026, 01:10 PM UTC
Duration
1d
Affected: Poly Lens
Timeline · 3 updates
  1. investigating Mar 24, 2026, 01:04 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 24, 2026, 02:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 01:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 2, 2026

Calendar integrations may have stale calendar information for some rooms.

Detected by Pingoru
Mar 02, 2026, 10:14 PM UTC
Resolved
Apr 21, 2026, 01:06 PM UTC
Duration
49d 14h
Affected: Poly Lens
Timeline · 5 updates
  1. investigating Mar 02, 2026, 10:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 10, 2026, 07:17 PM UTC

    Microsoft has updated the timeline for the identified the issue in the backend EXO and the expected ‘rollout’ of the fix to full ‘WW’ production endpoints will now be Tuesday, March 17th, 2026.

  3. identified Mar 18, 2026, 03:18 PM UTC

    The WW fix applied by Microsoft has not resolved the issue and they are continuing to investigate the underlying cause of the throttling behavior in the Calendaring integration. Further updates will be posted as more information is available. The next expected update is March 19th. Until the issue is resolved, degraded performance will be seen in the Lens Calendaring integration.

  4. identified Mar 23, 2026, 06:13 PM UTC

    A subset of infrastructure that processes Microsoft Graph API queries through a custom app isn't processing requests as efficiently as expected, which is resulting in impact. The Microsoft team deployed a fix has not resolved the issue. They continue to investigate the underlying cause of the throttling behavior. We’ll provide further updates as soon as more information is available.

  5. resolved Apr 21, 2026, 01:06 PM UTC

    Microsoft has completed the WW rollout of their fix and system functionality has returned to normal.

Read the full incident report →

Critical February 19, 2026

Errors loading devices in EU tenants

Detected by Pingoru
Feb 19, 2026, 02:27 PM UTC
Resolved
Feb 19, 2026, 06:17 PM UTC
Duration
3h 49m
Affected: Poly Lens
Timeline · 2 updates
  1. investigating Feb 19, 2026, 02:27 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 19, 2026, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 19, 2026

Clariti Licensing and entitlement issues

Detected by Pingoru
Feb 19, 2026, 02:05 PM UTC
Resolved
Feb 19, 2026, 06:17 PM UTC
Duration
4h 11m
Affected: Poly Lens
Timeline · 2 updates
  1. investigating Feb 19, 2026, 02:05 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 19, 2026, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 16, 2026

Poly Lens: Issue with Tenant Creation

Detected by Pingoru
Jan 16, 2026, 06:46 PM UTC
Resolved
Jan 16, 2026, 10:39 PM UTC
Duration
3h 52m
Affected: Poly Lens
Timeline · 4 updates
  1. investigating Jan 16, 2026, 06:46 PM UTC

    We are currently investigating this issue.

  2. identified Jan 16, 2026, 06:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2026, 06:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2026, 10:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 23, 2025

Poly Real Connect Service outage

Detected by Pingoru
Dec 23, 2025, 02:14 PM UTC
Resolved
Dec 26, 2025, 02:55 PM UTC
Duration
3d
Affected: NALAEMEAAPACLicensingCallingSchedulingRealConnect Tenant Report
Timeline · 5 updates
  1. investigating Dec 23, 2025, 02:14 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 23, 2025, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 23, 2025, 03:36 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 23, 2025, 04:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 26, 2025, 02:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Error with new application sign-in and connection to IoT

Detected by Pingoru
Nov 11, 2025, 06:14 PM UTC
Resolved
Nov 12, 2025, 12:14 PM UTC
Duration
18h
Affected: Poly Lens
Timeline · 3 updates
  1. investigating Nov 11, 2025, 06:14 PM UTC

    We are currently investigating issues where newly created user sessions (sign-in) are failing to connect to IoT. Loginless onboarding and existing applications which have valid refresh tokens remain connected to IoT as expected.

  2. monitoring Nov 11, 2025, 11:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 12:14 PM UTC

    A recent update to one of our APIs introduced an issue that prevented certain registrations from completing. The update has been rolled back, and the issue is now resolved.

Read the full incident report →

Major November 6, 2025

Error loading the Lens admin portal.

Detected by Pingoru
Nov 06, 2025, 03:46 PM UTC
Resolved
Nov 07, 2025, 11:10 PM UTC
Duration
1d 7h
Affected: Poly Lens
Timeline · 3 updates
  1. investigating Nov 06, 2025, 03:46 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 06, 2025, 04:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 07, 2025, 11:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Poly Lens - Web Portal is currently unavailable

Detected by Pingoru
Oct 29, 2025, 04:20 PM UTC
Resolved
Oct 30, 2025, 05:37 PM UTC
Duration
1d 1h
Affected: Poly Lens
Timeline · 5 updates
  1. investigating Oct 29, 2025, 04:20 PM UTC

    We are currently investigating this issue.

  2. identified Oct 29, 2025, 04:44 PM UTC

    Starting at approximately 16:00 UTC, our provider (Microsoft) began experiencing DNS issues resulting in availability degradation of some services. unfortunately this also appears to impacting our DNS records for Poly Lens. See https://azure.status.microsoft/en-us/status for additional information.

  3. identified Oct 29, 2025, 04:45 PM UTC

    The issue appears to be related to a current Microsoft Azure CDN outage.

  4. monitoring Oct 29, 2025, 09:10 PM UTC

    The provider has successfully reverted their service changes in the affected regions. The web portal is now accessible, and we are actively monitoring the service for any further issues.

  5. resolved Oct 30, 2025, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025

Slow API response and page loads for device data

Detected by Pingoru
Oct 28, 2025, 01:46 PM UTC
Resolved
Oct 29, 2025, 12:51 PM UTC
Duration
23h 4m
Affected: Poly Lens
Timeline · 4 updates
  1. investigating Oct 28, 2025, 01:46 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 28, 2025, 05:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2025, 12:51 PM UTC

    This issue has been resolved. The cause was twofold: 1) a security update on some of our hosts that led to increased memory consumption during peak hours, and 2) an update from our IoT provider that caused a higher connection load on a specific instance. We have since scaled our instances and added additional memory consumption metrics to monitor performance going forward.

  4. postmortem Oct 29, 2025, 03:55 PM UTC

    An update to VM image which included additional cyber monitoring increased our memory consumption at peak times; this combined with an update from our IoT provider that caused a higher connection load on a specific instance created a compound problem that created the slow API responses for device details. We scaled our instances and added additional memory consumption metrics to monitor performance going forward.

Read the full incident report →

Major October 7, 2025

Remote Access is unavailable for certain touch controllers

Detected by Pingoru
Oct 07, 2025, 04:36 PM UTC
Resolved
Oct 07, 2025, 08:08 PM UTC
Duration
3h 31m
Affected: Poly Lens
Timeline · 3 updates
  1. investigating Oct 07, 2025, 04:36 PM UTC

    A subset of the devices connected are reporting "Remote Access is unavailable because the device state is unknown"

  2. monitoring Oct 07, 2025, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 07, 2025, 08:08 PM UTC

    The incident has been resolved. An underlying scalability issue in one of our IoT Hubs was identified as the root cause, which impeded the timely delivery of cloud-to-device messages and consequently resulted in remote access failures for certain devices.

Read the full incident report →

Major October 2, 2025

Connection timeouts in Remote Access and slow page response

Detected by Pingoru
Oct 02, 2025, 01:44 PM UTC
Resolved
Oct 04, 2025, 01:15 AM UTC
Duration
1d 11h
Affected: Poly Lens
Timeline · 6 updates
  1. investigating Oct 02, 2025, 01:44 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 02, 2025, 08:27 PM UTC

    We are continuing to investigate issues within our message pipelines that are impacting service delivery, particularly affecting response times for Remote Access and the Admin UI page.

  3. investigating Oct 02, 2025, 11:49 PM UTC

    We’ve resolved the issue affecting page load times in the Admin UI. Our team is continuing to investigate the ongoing issues related to Remote Access and will provide further updates as we learn more. Thank you for your patience.

  4. monitoring Oct 03, 2025, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 03, 2025, 09:17 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 04, 2025, 01:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 26, 2025

Poly Lens: System Performance Degradation - No devices Found on Inventory

Detected by Pingoru
Sep 26, 2025, 03:10 AM UTC
Resolved
Sep 26, 2025, 11:03 AM UTC
Duration
7h 52m
Affected: Poly Lens
Timeline · 5 updates
  1. investigating Sep 26, 2025, 03:10 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 26, 2025, 03:11 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 26, 2025, 06:22 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 26, 2025, 08:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 26, 2025, 11:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 23, 2025

Poly Lens: System Performance Degradation - device on/off line status

Detected by Pingoru
Sep 23, 2025, 12:42 AM UTC
Resolved
Sep 23, 2025, 04:08 AM UTC
Duration
3h 25m
Affected: Poly Lens
Timeline · 5 updates
  1. investigating Sep 23, 2025, 12:42 AM UTC

    We are currently investigating this issue.

  2. identified Sep 23, 2025, 01:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 23, 2025, 01:46 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 23, 2025, 02:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2025, 04:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2025

Device Inventory, Phone "Lines" information does not load

Detected by Pingoru
Sep 19, 2025, 06:01 PM UTC
Resolved
Sep 23, 2025, 06:24 PM UTC
Duration
4d
Affected: Poly Lens
Timeline · 5 updates
  1. investigating Sep 19, 2025, 06:01 PM UTC

    On the Device Inventory page, clicking on the lines ("phone") icon, the page will only display a spinning "Loading..." status. The Phone's line information is not shown. We are currently investigating this issue.

  2. investigating Sep 19, 2025, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 22, 2025, 07:49 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 23, 2025, 02:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2025, 06:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 17, 2025

OTD administrators are experiencing authentication failures to the portal.

Detected by Pingoru
Sep 17, 2025, 10:47 PM UTC
Resolved
Sep 19, 2025, 04:00 AM UTC
Duration
1d 5h
Affected: One Touch Dial Service
Timeline · 4 updates
  1. investigating Sep 17, 2025, 10:47 PM UTC

    We are currently investigating an issue whereby OTD administrator may experiencing authentication failures when signing in to OTD portal. Calendar registration is not affected.

  2. investigating Sep 18, 2025, 12:14 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 18, 2025, 04:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 19, 2025, 04:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2025

Intermittent connectivity for RealConnect Tenant Reports

Detected by Pingoru
Sep 17, 2025, 05:30 PM UTC
Resolved
Sep 17, 2025, 05:44 PM UTC
Duration
14m
Affected: RealConnect Tenant Report
Timeline · 2 updates
  1. investigating Sep 17, 2025, 05:30 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 17, 2025, 05:44 PM UTC

    This was a false positive repose in our monitoring system.

Read the full incident report →