Poly incident

Poly Lens: Licensing issue

Major Ongoing View vendor source →

Poly is currently experiencing a major incident affecting Poly Lens, which began 7h ago. The vendor's full update timeline is below.

Started
Sep 03, 2026, 12:58 PM UTC
Resolved
Ongoing
Duration
● 6h 37m
Detected by Pingoru
Sep 03, 2026, 12:58 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Sep 03, 2026, 12:58 PM UTC

    We are currently investigating this issue.

  2. identified Sep 03, 2026, 05:34 PM UTC

    The issue is isolated to customers with Poly+ Enterprise Licenses (those with Analyze, Elite, or Pro for Rooms should be unaffected by this issue).

  3. identified Sep 03, 2026, 05:34 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 03, 2026, 05:47 PM UTC

    A fix has been implemented, and we are actively monitoring the results. Affected customers may need to wait up to one hour before they see the change in behavior and full restoration of the licensed functionality.