Poly incident

Poly Lens: System Performance Degradation - device on/off line status

Major Resolved View vendor source →

Poly experienced a major incident on September 23, 2025 affecting Poly Lens, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 12:42 AM UTC
Resolved
Sep 23, 2025, 04:08 AM UTC
Duration
3h 25m
Detected by Pingoru
Sep 23, 2025, 12:42 AM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Sep 23, 2025, 12:42 AM UTC

    We are currently investigating this issue.

  2. identified Sep 23, 2025, 01:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 23, 2025, 01:46 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 23, 2025, 02:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2025, 04:08 AM UTC

    This incident has been resolved.