Poly experienced a major incident on October 29, 2025 affecting Poly Lens, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:20 PM UTC
We are currently investigating this issue.
- identified Oct 29, 2025, 04:44 PM UTC
Starting at approximately 16:00 UTC, our provider (Microsoft) began experiencing DNS issues resulting in availability degradation of some services. unfortunately this also appears to impacting our DNS records for Poly Lens. See https://azure.status.microsoft/en-us/status for additional information.
- identified Oct 29, 2025, 04:45 PM UTC
The issue appears to be related to a current Microsoft Azure CDN outage.
- monitoring Oct 29, 2025, 09:10 PM UTC
The provider has successfully reverted their service changes in the affected regions. The web portal is now accessible, and we are actively monitoring the service for any further issues.
- resolved Oct 30, 2025, 05:37 PM UTC
This incident has been resolved.