Poly incident

OTD administrators are experiencing authentication failures to the portal.

Major Resolved View vendor source →

Poly experienced a major incident on September 17, 2025 affecting One Touch Dial Service, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 10:47 PM UTC
Resolved
Sep 19, 2025, 04:00 AM UTC
Duration
1d 5h
Detected by Pingoru
Sep 17, 2025, 10:47 PM UTC

Affected components

One Touch Dial Service

Update timeline

  1. investigating Sep 17, 2025, 10:47 PM UTC

    We are currently investigating an issue whereby OTD administrator may experiencing authentication failures when signing in to OTD portal. Calendar registration is not affected.

  2. investigating Sep 18, 2025, 12:14 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 18, 2025, 04:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 19, 2025, 04:00 AM UTC

    This incident has been resolved.