Poly incident

Error with new application sign-in and connection to IoT

Minor Resolved View vendor source →

Poly experienced a minor incident on November 11, 2025 affecting Poly Lens, lasting 18h. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 06:14 PM UTC
Resolved
Nov 12, 2025, 12:14 PM UTC
Duration
18h
Detected by Pingoru
Nov 11, 2025, 06:14 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Nov 11, 2025, 06:14 PM UTC

    We are currently investigating issues where newly created user sessions (sign-in) are failing to connect to IoT. Loginless onboarding and existing applications which have valid refresh tokens remain connected to IoT as expected.

  2. monitoring Nov 11, 2025, 11:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 12, 2025, 12:14 PM UTC

    A recent update to one of our APIs introduced an issue that prevented certain registrations from completing. The update has been rolled back, and the issue is now resolved.