Poly incident

Poly Real Connect Service outage

Critical Resolved View vendor source →

Poly experienced a critical incident on December 23, 2025 affecting NALA and EMEA and 1 more component, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2025, 02:14 PM UTC
Resolved
Dec 26, 2025, 02:55 PM UTC
Duration
3d
Detected by Pingoru
Dec 23, 2025, 02:14 PM UTC

Affected components

NALAEMEAAPACLicensingCallingSchedulingRealConnect Tenant Report

Update timeline

  1. investigating Dec 23, 2025, 02:14 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 23, 2025, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 23, 2025, 03:36 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Dec 23, 2025, 04:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 26, 2025, 02:55 PM UTC

    This incident has been resolved.