Poly incident

Issues with connect/disconnect message processing in IoT

Minor Resolved View vendor source →

Poly experienced a minor incident on July 31, 2026 affecting Poly Lens, lasting 13h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2026, 12:00 AM UTC
Resolved
Jul 31, 2026, 01:35 PM UTC
Duration
13h 34m
Detected by Pingoru
Jul 31, 2026, 12:00 AM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Jul 31, 2026, 12:00 AM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2026, 01:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 31, 2026, 03:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2026, 01:35 PM UTC

    This incident has been resolved.