Poly incident

Poly Lens: System Performance Degradation - No devices Found on Inventory

Major Resolved View vendor source →

Poly experienced a major incident on September 26, 2025 affecting Poly Lens, lasting 7h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 03:10 AM UTC
Resolved
Sep 26, 2025, 11:03 AM UTC
Duration
7h 52m
Detected by Pingoru
Sep 26, 2025, 03:10 AM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Sep 26, 2025, 03:10 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 26, 2025, 03:11 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 26, 2025, 06:22 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 26, 2025, 08:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 26, 2025, 11:03 AM UTC

    This incident has been resolved.