Poly incident

Poly Lens: Device communication is experiencing high error rate

Major Resolved View vendor source →

Poly experienced a major incident on August 19, 2026 affecting Poly Lens, lasting 23h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 05:04 PM UTC
Resolved
Aug 20, 2026, 04:57 PM UTC
Duration
23h 52m
Detected by Pingoru
Aug 19, 2026, 05:04 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Aug 19, 2026, 05:04 PM UTC

    We are currently investigating this issue.

  2. identified Aug 19, 2026, 09:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2026, 10:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2026, 04:57 PM UTC

    This incident has been resolved.