Poly Outage History

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Poly had 47 outages in the last 2 years totaling 2997h 10m of downtime — averaging 1.9 incidents per month.

There were 47 Poly outages since September 6, 2024 totaling 2997h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.plcm.vc

Minor June 17, 2025

Poly Lens Portal: Device details, Edit function produces, "Cannot access device or it doesn't exist"

Detected by Pingoru
Jun 17, 2025, 05:00 PM UTC
Resolved
Aug 07, 2025, 09:52 PM UTC
Duration
51d 4h
Affected: Poly Lens
Timeline · 4 updates
  1. investigating Jun 17, 2025, 05:00 PM UTC

    We are currently investigating this issue.

  2. identified Jun 17, 2025, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2025, 08:47 PM UTC

    A fix has been implemented, and we are monitoring the results. NOTE: This is a web-only change. Please force your browser to reload the Poly Lens website.

  4. resolved Aug 07, 2025, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 16, 2025

Lens Portal: Onboarded devices are no longer displayed on the inventory page

Detected by Pingoru
Jun 16, 2025, 08:59 PM UTC
Resolved
Jun 17, 2025, 05:04 PM UTC
Duration
20h 5m
Affected: Poly Lens
Timeline · 6 updates
  1. identified Jun 16, 2025, 08:59 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 16, 2025, 09:01 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 16, 2025, 09:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 16, 2025, 09:03 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 17, 2025, 02:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 17, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 13, 2025

Poly Lens: New device registrations not showing in Poly Lens Inventory for some tenants

Detected by Pingoru
Jun 13, 2025, 04:32 PM UTC
Resolved
Jun 13, 2025, 10:25 PM UTC
Duration
5h 53m
Affected: Poly Lens
Timeline · 3 updates
  1. identified Jun 13, 2025, 04:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 13, 2025, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 13, 2025, 10:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025

RealConnect OTD Portal - Connection issue

Detected by Pingoru
Jun 12, 2025, 12:10 PM UTC
Resolved
Jun 13, 2025, 02:01 PM UTC
Duration
1d 1h
Affected: One Touch Dial Service
Timeline · 6 updates
  1. investigating Jun 12, 2025, 12:10 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 12, 2025, 12:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 12:27 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 12, 2025, 12:38 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 12, 2025, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 13, 2025, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2025

Device users and account members page issues

Detected by Pingoru
Jun 03, 2025, 03:08 PM UTC
Resolved
Jun 04, 2025, 04:39 PM UTC
Duration
1d 1h
Affected: Poly Lens
Timeline · 3 updates
  1. investigating Jun 03, 2025, 03:08 PM UTC

    We are currently investigating an issue with the LENS web UI not displaying device users or account members correctly.

  2. monitoring Jun 03, 2025, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2025, 04:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2025

Delayed responses in IoT messages

Detected by Pingoru
Jun 03, 2025, 02:32 PM UTC
Resolved
Jun 04, 2025, 04:40 PM UTC
Duration
1d 2h
Affected: Poly Lens
Timeline · 4 updates
  1. investigating Jun 03, 2025, 02:32 PM UTC

    "We are currently investigating delays in IoT message delivery from the cloud to devices. These delays may affect new device onboarding and troubleshooting APIs, such as log collection and device reboot commands."

  2. identified Jun 03, 2025, 03:43 PM UTC

    We've escalated the issue to our IoT provider (Microsoft). The issue appears to be related to a bug related to service update and an escalation has been raised with their engineering team. We will update the issue as we receive updates from our provider.

  3. monitoring Jun 03, 2025, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 04:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 14, 2025

Unable to authenticate to OTD portal and calendaring registration failures.

Detected by Pingoru
May 14, 2025, 10:50 PM UTC
Resolved
May 16, 2025, 03:12 PM UTC
Duration
1d 16h
Affected: One Touch Dial Service
Timeline · 6 updates
  1. investigating May 14, 2025, 10:50 PM UTC

    We are currently investigating an issue impacting access to the portal and calendaring.

  2. identified May 14, 2025, 11:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2025, 11:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating May 15, 2025, 01:18 PM UTC

    We are currently investigating failures to access OTD portal and register calendar.

  5. monitoring May 15, 2025, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 16, 2025, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 2, 2025

The Advanced Tools > Export Devices function is not operational. An error message titled "Export devices failed" is displayed.

Detected by Pingoru
May 02, 2025, 02:05 PM UTC
Resolved
May 07, 2025, 05:07 PM UTC
Duration
5d 3h
Affected: Poly Lens
Timeline · 4 updates
  1. investigating May 02, 2025, 02:05 PM UTC

    We are currently investigating this issue.

  2. identified May 05, 2025, 02:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2025, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 18, 2025

Failure to register with OTD calendaring services

Detected by Pingoru
Apr 18, 2025, 02:22 PM UTC
Resolved
Apr 18, 2025, 09:33 PM UTC
Duration
7h 10m
Affected: One Touch Dial Service
Timeline · 4 updates
  1. investigating Apr 18, 2025, 02:22 PM UTC

    We are currently investigating an issue where devices are failing to register with OTD for calendaring services.

  2. identified Apr 18, 2025, 04:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 18, 2025, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 18, 2025, 09:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 11, 2025

RealConnect for Teams: Intermittent call failures with Service Unavailable 503 error

Detected by Pingoru
Apr 11, 2025, 07:49 AM UTC
Resolved
Apr 14, 2025, 03:01 PM UTC
Duration
3d 7h
Affected: APACCalling
Timeline · 6 updates
  1. investigating Apr 11, 2025, 07:49 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 11, 2025, 10:01 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 12, 2025, 12:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 13, 2025, 12:24 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Apr 14, 2025, 02:09 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 14, 2025, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025

OTD - A subset of customers is reporting calendaring service degradation.

Detected by Pingoru
Apr 01, 2025, 02:15 PM UTC
Resolved
Apr 01, 2025, 08:18 PM UTC
Duration
6h 2m
Affected: One Touch Dial Service
Timeline · 4 updates
  1. investigating Apr 01, 2025, 02:15 PM UTC

    We are investigating an issue whereby a subset of our customers reported service degradation in OTD calendaring.

  2. identified Apr 01, 2025, 03:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2025, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2025, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2025

Poly Lens - Some customers may experience issues with Site Policy configuration as part of the provisioning updates.

Detected by Pingoru
Mar 16, 2025, 03:01 AM UTC
Resolved
Mar 17, 2025, 03:13 PM UTC
Duration
1d 12h
Affected: Poly Lens
Timeline · 4 updates
  1. investigating Mar 16, 2025, 03:01 AM UTC

    We are currently investigating an issue with devices not getting site policy configuration upon provisioning refresh.

  2. identified Mar 16, 2025, 05:39 AM UTC

    The issue has been identified, and we are working on a resolution. Until resolved, the device provisioning service has been temporarily disabled. Customers cannot update their IP-connected devices' configuration during this outage.

  3. monitoring Mar 16, 2025, 10:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2025, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2025

RealConnect Administration and Tenant Report portal connectivity issues

Detected by Pingoru
Mar 06, 2025, 12:48 AM UTC
Resolved
Mar 07, 2025, 01:00 AM UTC
Duration
1d
Affected: Poly Cloud Services Administration PortalRealConnect Tenant Report
Timeline · 3 updates
  1. investigating Mar 06, 2025, 12:48 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 06, 2025, 04:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 07, 2025, 01:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Major February 13, 2025

Poly Lens - Login issue

Detected by Pingoru
Feb 13, 2025, 04:44 PM UTC
Resolved
Feb 13, 2025, 09:39 PM UTC
Duration
4h 55m
Affected: Poly Lens
Timeline · 4 updates
  1. investigating Feb 13, 2025, 04:44 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 13, 2025, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 13, 2025, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 13, 2025, 09:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 29, 2025

Errors loading device settings

Detected by Pingoru
Jan 29, 2025, 01:13 PM UTC
Resolved
Jan 30, 2025, 01:58 PM UTC
Duration
1d
Affected: Poly Lens
Timeline · 4 updates
  1. investigating Jan 29, 2025, 01:13 PM UTC

    We are currently experiencing issues loading device settings screens and are investigating the issue.

  2. identified Jan 29, 2025, 01:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 29, 2025, 02:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 30, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 21, 2025

Poly Zero Touch - Issue logging into portal, APIs not accessible, devices unable to provision

Detected by Pingoru
Jan 21, 2025, 03:48 PM UTC
Resolved
Jan 23, 2025, 07:15 PM UTC
Duration
2d 3h
Affected: Poly Zero Touch
Timeline · 4 updates
  1. investigating Jan 21, 2025, 03:48 PM UTC

    We are currently investigating this issue.

  2. identified Jan 22, 2025, 05:00 PM UTC

    The issue has been identified and access to the Portal is restored. We are working to restore functionality for API and device provisioning.

  3. monitoring Jan 23, 2025, 12:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 23, 2025, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 22, 2024

Poly Lens - Issue logging into web service

Detected by Pingoru
Nov 22, 2024, 10:47 PM UTC
Resolved
Nov 23, 2024, 12:05 AM UTC
Duration
1h 17m
Affected: Poly Lens
Timeline · 3 updates
  1. investigating Nov 22, 2024, 10:47 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 22, 2024, 10:54 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 23, 2024, 12:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 6, 2024

Lens Rooms: Room details page loading does not complete successfully

Detected by Pingoru
Nov 06, 2024, 06:25 PM UTC
Resolved
Nov 07, 2024, 10:35 PM UTC
Duration
1d 4h
Affected: Poly Lens
Timeline · 5 updates
  1. identified Nov 06, 2024, 06:25 PM UTC

    Lens Room details page loading is doesn't resolve successfully. The page shows as continually "Loading..." Root cause has been identified and the development of a fix is in progress.

  2. identified Nov 06, 2024, 06:25 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 06, 2024, 06:26 PM UTC

    Lens Room details page loading is doesn't resolve successfully. The page shows as continually "Loading..." Root cause has been identified and the development of a fix is in progress.

  4. monitoring Nov 06, 2024, 11:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 07, 2024, 10:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2024

Issues logging in to lens admin console

Detected by Pingoru
Oct 23, 2024, 01:20 PM UTC
Resolved
Oct 23, 2024, 08:17 PM UTC
Duration
6h 56m
Affected: Poly Lens
Timeline · 3 updates
  1. investigating Oct 23, 2024, 01:20 PM UTC

    We are investigating issues preventing login to https://lens.poly.com

  2. monitoring Oct 23, 2024, 01:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2024, 08:17 PM UTC

    This incident has been resolved. We apologize for any inconvenience that this might have caused.

Read the full incident report →

Critical October 1, 2024

Poly Lens – On Inventory page, Devices show does not exist error.

Detected by Pingoru
Oct 01, 2024, 08:46 AM UTC
Resolved
Oct 02, 2024, 12:16 AM UTC
Duration
15h 29m
Affected: Poly Lens
Timeline · 4 updates
  1. investigating Oct 01, 2024, 08:46 AM UTC

    We are currently investigating the issue.

  2. investigating Oct 01, 2024, 11:06 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 01, 2024, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 02, 2024, 12:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 6, 2024

Re-send Invite function is not performing reliably

Detected by Pingoru
Sep 06, 2024, 04:22 AM UTC
Resolved
Oct 23, 2024, 08:28 PM UTC
Duration
47d 16h
Affected: Poly Lens
Timeline · 3 updates
  1. investigating Sep 06, 2024, 04:22 AM UTC

    Email invites are occasionally failing...and the Re-send Invite function in the Account Member tab is not functioning properly. Engineering is investigating the issue

  2. identified Sep 24, 2024, 09:21 PM UTC

    Email invites are working as expected. Re-send invite function in the Account Member tab is still not functioning properly - but root cause has been identified.

  3. resolved Oct 23, 2024, 08:28 PM UTC

    This incident has been resolved.

Read the full incident report →