Poly Outage History

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Pingoru has recorded 50 incidents for Poly: 24 in the last 12 months and 6 in the last 90 days.

Source: status.plcm.vc

50incidents recorded
24last 12 months
6last 90 days
3 daystypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Poly in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026241 of 720 (6%)
May 2026224 of 744 (3%)
June 202612 of 720 (0%)
July 2026228 of 744 (4%)
August 2026124 of 744 (3%)
September 2026455 of 720 (8%)
October 202600 of 567 (0%)

Incidents, newest first

Minor September 17, 2025 Intermittent connectivity for RealConnect Tenant Reports 14m RealConnect Tenant Report

Started Sep 17, 2025, 05:30 PM UTC· resolved Sep 17, 2025, 05:44 PM UTC

  1. investigating Sep 17, 2025, 05:30 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 17, 2025, 05:44 PM UTC

    This was a false positive repose in our monitoring system.

Read the full incident report →

Major September 11, 2025 Cconnectivity issues in RealConnect reports 4h 32m RealConnect Tenant Report

Started Sep 11, 2025, 08:31 PM UTC· resolved Sep 12, 2025, 01:04 AM UTC

  1. investigating Sep 11, 2025, 08:31 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 11, 2025, 08:32 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 12, 2025, 01:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 10, 2025 Poly Lens: System Performance Degradation - device-related data 23h 56m Poly Lens

Started Sep 10, 2025, 10:37 PM UTC· resolved Sep 11, 2025, 10:34 PM UTC

  1. investigating Sep 10, 2025, 10:37 PM UTC

    Device-related data and state information is noticeably delayed in updating current status.

  2. identified Sep 10, 2025, 11:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2025, 11:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2025, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 28, 2025 Poly Lens: Unable to add a new site in Lens portal 3d 3h Poly Lens

Started Jun 28, 2025, 03:18 PM UTC· resolved Jul 01, 2025, 06:26 PM UTC

  1. investigating Jun 28, 2025, 03:18 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 28, 2025, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2025, 06:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 26, 2025 Poly Lens: Issue with New Tenant Creation 19h 22m Poly Lens

Started Jun 26, 2025, 08:17 PM UTC· resolved Jun 27, 2025, 03:39 PM UTC

  1. investigating Jun 26, 2025, 08:17 PM UTC

    Issue logging into newly created tenant account. Continual prompt to create profile. We are investigating the issue.

  2. identified Jun 26, 2025, 08:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 26, 2025, 09:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 27, 2025, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 24, 2025 OTD - Failure to retrieve endpoints 44d 9h One Touch Dial Service

Started Jun 24, 2025, 12:30 PM UTC· resolved Aug 07, 2025, 09:46 PM UTC

  1. investigating Jun 24, 2025, 12:30 PM UTC

    We are investigating an OTD portal issue where some accounts are receiving the error "Failed to retrieve endpoints"

  2. identified Jun 24, 2025, 01:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 24, 2025, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2025, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2025 Poly Lens Portal: Device details, Edit function produces, "Cannot access device or it doesn't exist" 51d 4h Poly Lens

Started Jun 17, 2025, 05:00 PM UTC· resolved Aug 07, 2025, 09:52 PM UTC

  1. investigating Jun 17, 2025, 05:00 PM UTC

    We are currently investigating this issue.

  2. identified Jun 17, 2025, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2025, 08:47 PM UTC

    A fix has been implemented, and we are monitoring the results. NOTE: This is a web-only change. Please force your browser to reload the Poly Lens website.

  4. resolved Aug 07, 2025, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 16, 2025 Lens Portal: Onboarded devices are no longer displayed on the inventory page 20h 5m Poly Lens

Started Jun 16, 2025, 08:59 PM UTC· resolved Jun 17, 2025, 05:04 PM UTC

  1. identified Jun 16, 2025, 08:59 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 16, 2025, 09:01 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 16, 2025, 09:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 16, 2025, 09:03 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 17, 2025, 02:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 17, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 13, 2025 Poly Lens: New device registrations not showing in Poly Lens Inventory for some tenants 5h 53m Poly Lens

Started Jun 13, 2025, 04:32 PM UTC· resolved Jun 13, 2025, 10:25 PM UTC

  1. identified Jun 13, 2025, 04:32 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 13, 2025, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 13, 2025, 10:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025 RealConnect OTD Portal - Connection issue 1d 1h One Touch Dial Service

Started Jun 12, 2025, 12:10 PM UTC· resolved Jun 13, 2025, 02:01 PM UTC

  1. investigating Jun 12, 2025, 12:10 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 12, 2025, 12:24 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 12:27 PM UTC

    We are continuing to investigate this issue.

  4. identified Jun 12, 2025, 12:38 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 12, 2025, 07:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 13, 2025, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2025 Device users and account members page issues 1d 1h Poly Lens

Started Jun 03, 2025, 03:08 PM UTC· resolved Jun 04, 2025, 04:39 PM UTC

  1. investigating Jun 03, 2025, 03:08 PM UTC

    We are currently investigating an issue with the LENS web UI not displaying device users or account members correctly.

  2. monitoring Jun 03, 2025, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2025, 04:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 3, 2025 Delayed responses in IoT messages 1d 2h Poly Lens

Started Jun 03, 2025, 02:32 PM UTC· resolved Jun 04, 2025, 04:40 PM UTC

  1. investigating Jun 03, 2025, 02:32 PM UTC

    "We are currently investigating delays in IoT message delivery from the cloud to devices. These delays may affect new device onboarding and troubleshooting APIs, such as log collection and device reboot commands."

  2. identified Jun 03, 2025, 03:43 PM UTC

    We've escalated the issue to our IoT provider (Microsoft). The issue appears to be related to a bug related to service update and an escalation has been raised with their engineering team. We will update the issue as we receive updates from our provider.

  3. monitoring Jun 03, 2025, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2025, 04:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 14, 2025 Unable to authenticate to OTD portal and calendaring registration failures. 1d 16h One Touch Dial Service

Started May 14, 2025, 10:50 PM UTC· resolved May 16, 2025, 03:12 PM UTC

  1. investigating May 14, 2025, 10:50 PM UTC

    We are currently investigating an issue impacting access to the portal and calendaring.

  2. identified May 14, 2025, 11:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 14, 2025, 11:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating May 15, 2025, 01:18 PM UTC

    We are currently investigating failures to access OTD portal and register calendar.

  5. monitoring May 15, 2025, 05:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 16, 2025, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 2, 2025 The Advanced Tools > Export Devices function is not operational. An error message titled "Export devices failed" is displayed. 5d 3h Poly Lens

Started May 02, 2025, 02:05 PM UTC· resolved May 07, 2025, 05:07 PM UTC

  1. investigating May 02, 2025, 02:05 PM UTC

    We are currently investigating this issue.

  2. identified May 05, 2025, 02:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2025, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 18, 2025 Failure to register with OTD calendaring services 7h 10m One Touch Dial Service

Started Apr 18, 2025, 02:22 PM UTC· resolved Apr 18, 2025, 09:33 PM UTC

  1. investigating Apr 18, 2025, 02:22 PM UTC

    We are currently investigating an issue where devices are failing to register with OTD for calendaring services.

  2. identified Apr 18, 2025, 04:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 18, 2025, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 18, 2025, 09:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 11, 2025 RealConnect for Teams: Intermittent call failures with Service Unavailable 503 error 3d 7h APAC, Calling

Started Apr 11, 2025, 07:49 AM UTC· resolved Apr 14, 2025, 03:01 PM UTC

  1. investigating Apr 11, 2025, 07:49 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 11, 2025, 10:01 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 12, 2025, 12:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 13, 2025, 12:24 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Apr 14, 2025, 02:09 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 14, 2025, 03:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 10, 2025 RealConnect for Teams: Call Failures 2d 23h NALA, EMEA, APAC, Calling and 1 more

Started Apr 10, 2025, 12:56 AM UTC· resolved Apr 13, 2025, 12:26 AM UTC

  1. investigating Apr 10, 2025, 12:56 AM UTC

    We are currently investigating this issue.

  2. investigating Apr 10, 2025, 01:16 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 10, 2025, 01:28 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 10, 2025, 03:26 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Apr 10, 2025, 04:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Apr 10, 2025, 04:28 AM UTC

    We are continuing to monitor for any further issues.

  7. investigating Apr 10, 2025, 03:27 PM UTC

    We are investigating issues in SIP TLS.

  8. monitoring Apr 10, 2025, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Apr 13, 2025, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025 OTD - A subset of customers is reporting calendaring service degradation. 6h 2m One Touch Dial Service

Started Apr 01, 2025, 02:15 PM UTC· resolved Apr 01, 2025, 08:18 PM UTC

  1. investigating Apr 01, 2025, 02:15 PM UTC

    We are investigating an issue whereby a subset of our customers reported service degradation in OTD calendaring.

  2. identified Apr 01, 2025, 03:47 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2025, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2025, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2025 Poly Lens - Some customers may experience issues with Site Policy configuration as part of the provisioning updates. 1d 12h Poly Lens

Started Mar 16, 2025, 03:01 AM UTC· resolved Mar 17, 2025, 03:13 PM UTC

  1. investigating Mar 16, 2025, 03:01 AM UTC

    We are currently investigating an issue with devices not getting site policy configuration upon provisioning refresh.

  2. identified Mar 16, 2025, 05:39 AM UTC

    The issue has been identified, and we are working on a resolution. Until resolved, the device provisioning service has been temporarily disabled. Customers cannot update their IP-connected devices' configuration during this outage.

  3. monitoring Mar 16, 2025, 10:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2025, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2025 RealConnect Administration and Tenant Report portal connectivity issues 1d Poly Cloud Services Administration Portal, RealConnect Tenant Report

Started Mar 06, 2025, 12:48 AM UTC· resolved Mar 07, 2025, 01:00 AM UTC

  1. investigating Mar 06, 2025, 12:48 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 06, 2025, 04:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 07, 2025, 01:00 AM UTC

    This incident has been resolved.

Read the full incident report →