Poly incident

Device Inventory, Phone "Lines" information does not load

Minor Resolved View vendor source →

Poly experienced a minor incident on September 19, 2025 affecting Poly Lens, lasting 4d. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 06:01 PM UTC
Resolved
Sep 23, 2025, 06:24 PM UTC
Duration
4d
Detected by Pingoru
Sep 19, 2025, 06:01 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Sep 19, 2025, 06:01 PM UTC

    On the Device Inventory page, clicking on the lines ("phone") icon, the page will only display a spinning "Loading..." status. The Phone's line information is not shown. We are currently investigating this issue.

  2. investigating Sep 19, 2025, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 22, 2025, 07:49 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 23, 2025, 02:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2025, 06:24 PM UTC

    This incident has been resolved.