Poly incident

Connection timeouts in Remote Access and slow page response

Major Resolved View vendor source →

Poly experienced a major incident on October 2, 2025 affecting Poly Lens, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 01:44 PM UTC
Resolved
Oct 04, 2025, 01:15 AM UTC
Duration
1d 11h
Detected by Pingoru
Oct 02, 2025, 01:44 PM UTC

Affected components

Poly Lens

Update timeline

  1. investigating Oct 02, 2025, 01:44 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 02, 2025, 08:27 PM UTC

    We are continuing to investigate issues within our message pipelines that are impacting service delivery, particularly affecting response times for Remote Access and the Admin UI page.

  3. investigating Oct 02, 2025, 11:49 PM UTC

    We’ve resolved the issue affecting page load times in the Admin UI. Our team is continuing to investigate the ongoing issues related to Remote Access and will provide further updates as we learn more. Thank you for your patience.

  4. monitoring Oct 03, 2025, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 03, 2025, 09:17 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 04, 2025, 01:15 AM UTC

    This incident has been resolved.