Pexip Outage History
Pexip is up right nowPingoru has recorded 50 incidents for Pexip: 28 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 273 of 720 (38%) |
| May 2026 | 2 | 351 of 744 (47%) |
| June 2026 | 2 | 12 of 720 (2%) |
| July 2026 | 0 | 7 of 744 (1%) |
| August 2026 | 2 | 336 of 744 (45%) |
| September 2026 | 1 | 20 of 720 (3%) |
| October 2026 | 1 | 2 of 518 (0%) |
Incidents, newest first
Minor October 7, 2026 Microsoft Teams Guest Join calls may fail to connect from Google Meet hardware devices 1h 43m Connect for Google Rooms
Started Oct 07, 2026, 12:55 PM UTC· resolved Oct 07, 2026, 02:38 PM UTC
- investigating Oct 07, 2026, 12:55 PM UTC
We are investigating reports that Microsoft Teams Guest Join calls may fail to connect when dialled from Google Meet hardware devices.
- monitoring Oct 07, 2026, 01:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2026, 02:38 PM UTC
This incident has been resolved.
Minor September 15, 2026 Cisco Endpoints may fail to receive presentation after latest Cisco software update 19h 59m Connect for Microsoft Teams Meetings, Calling, Connect for Google Meet Meetings
Started Sep 15, 2026, 12:19 PM UTC· resolved Sep 16, 2026, 08:18 AM UTC
- investigating Sep 15, 2026, 12:19 PM UTC
Cisco endpoints that are: Registered to the Pexip service AND have been updated to 26.9 or 26.10 May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services. Sending presentation is reported to work, and also unblocks the incoming presentation. We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate. Please roll any affected systems back to 26.8 while we establish the cause.
- identified Sep 15, 2026, 01:05 PM UTC
We have identified a change related to how Cisco keeps the presentation channel alive, and are planning an update to adapt to the changes.
- identified Sep 15, 2026, 03:34 PM UTC
We have identified the issue with the new RoomOS version and have started rolling out a fix. Minor disruption is possible during the rollout, and a small number of calls may be affected. For that reason, the rollout will be carried out outside of business hours in each region.
- monitoring Sep 16, 2026, 05:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2026, 08:18 AM UTC
This incident has been resolved.
Minor August 20, 2026 Pexip Documentation Pages - Slow or Unresponsive 4d 12h Help Center
Started Aug 20, 2026, 02:43 AM UTC· resolved Aug 24, 2026, 02:57 PM UTC
- investigating Aug 20, 2026, 02:43 AM UTC
Pexip is currently experiencing intermittent outages for both the Service (help.pexip.com) and Infinity (docs.pexip.com) documentation pages. Pages are either slow to load or unresponsive for some users.
- identified Aug 21, 2026, 07:35 AM UTC
Our service provider is continuing to work on resolving this issue. The Service Help page (help.pexip.com) has recovered and is now accessible. The Infinity Documentation page (docs.pexip.com) remains unavailable, and we are actively monitoring for a resolution.
- monitoring Aug 21, 2026, 09:39 AM UTC
The issue has been resolved, and the documentation pages are now accessible again.
- resolved Aug 24, 2026, 02:57 PM UTC
This incident has been resolved.
Minor August 14, 2026 Usage statistics may be missing in Pexip Control Center 38d 19h Control Center
Started Aug 14, 2026, 04:35 PM UTC· resolved Sep 22, 2026, 12:32 PM UTC
- investigating Aug 14, 2026, 04:35 PM UTC
We are currently investigating an issue for Analytics on Pexip Control center. Some Usage data might not be available.
- identified Aug 21, 2026, 07:41 AM UTC
Our team is continuing to investigate the issue affecting Analytics in Pexip Control Center. Some usage data may still be unavailable while work is ongoing. We will provide a further update once we have more information.
- monitoring Aug 24, 2026, 02:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 12:32 PM UTC
No further issues have been reported or observed. This incident is now resolved.
Minor June 30, 2026 Emails not being sent from Partner Portal and Control Center 17h 30m Control Center, Partner Portal
Started Jun 30, 2026, 01:24 PM UTC· resolved Jul 01, 2026, 06:54 AM UTC
- investigating Jun 30, 2026, 01:24 PM UTC
We are investigating an issue where emails are not being sent from the Partner Portal and Control Center.
- monitoring Jun 30, 2026, 09:10 PM UTC
Problem has been identified and fix implemented.
- resolved Jul 01, 2026, 06:54 AM UTC
This incident has been resolved.
Notice June 8, 2026 One-Time Room scheduling unavailable in Outlook Add-In 1h 45m
Started Jun 08, 2026, 01:30 PM UTC· resolved Jun 08, 2026, 03:15 PM UTC
- resolved Jun 10, 2026, 11:23 AM UTC
Between Monday 8 June, 15:15 and Wednesday 10 June, 11:00 (UTC), users were unable to create One-Time Rooms (OTR) using the Pexip Service Outlook Add-In. Personal VMRs and previously scheduled One-Time Rooms were not affected. The issue has been resolved and scheduling of One-Time VMRs via the Outlook Add-In is now functioning normally. This incident is being logged retroactively after resolution.
Minor May 29, 2026 Teams CVI SIP Call Failures in Oregon PoP 3h 10m Connect for Microsoft Teams Meetings, Connect for Microsoft Teams Rooms (MTRs), Connect for Zoom Rooms, Connect for Google Meet Meetings and 2 more
Started May 29, 2026, 09:41 AM UTC· resolved May 29, 2026, 12:52 PM UTC
- investigating May 29, 2026, 09:41 AM UTC
We detected incoming SIP call failures in the Oregon Point of Presence (PoP) and are currently investigating the issue.
- investigating May 29, 2026, 10:05 AM UTC
As a mitigation step, we have re-routed incoming SIP calls from unregistered devices to an alternative location. This change is intended to resolve the impact while we continue investigating the issue in the Oregon PoP.
- identified May 29, 2026, 11:25 AM UTC
We have identified an issue with an unavailable infrastructure component that caused some SIP calls to fail in Oregon and are actively working to resolve the issue.
- monitoring May 29, 2026, 11:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 12:52 PM UTC
This incident has been resolved. Incoming SIP call handling has been restored to its normal operating configuration.
Minor May 20, 2026 Calls May Appear with a Delay on the Diagnostics Page in Pexip Control Center 23h 28m Control Center
Started May 20, 2026, 08:24 AM UTC· resolved May 21, 2026, 07:53 AM UTC
- investigating May 20, 2026, 08:24 AM UTC
We are investigating an issue causing calls to appear with a delay on the Diagnostics Page in Pexip Control Center.
- monitoring May 20, 2026, 08:38 AM UTC
We have implemented a fix to address delayed call visibility on the Diagnostics Page in Pexip Control Center. Some delay may persist while the system clears existing backlog. We are actively monitoring.
- monitoring May 20, 2026, 01:27 PM UTC
Currently diagnostics are unavailable in PCC. We continue to work to bring this feature online.
- monitoring May 20, 2026, 01:29 PM UTC
We are continuing to monitor for any further issues.
- monitoring May 20, 2026, 03:09 PM UTC
The issue affecting the Diagnostics page has been resolved and we are monitoring system behavior. Some delay in data appearing on the Diagnostics page may persist while the system clears the existing backlog.
- resolved May 21, 2026, 07:53 AM UTC
This incident has been resolved.
Minor April 30, 2026 Unknown participant "t8" can appear on a Teams CVI call when a "Teams Consumer" participant joins a Teams meeting. 45d 19h Connect for Microsoft Teams Meetings, Connect for Zoom Rooms, Connect for Google Rooms
Started Apr 30, 2026, 12:23 PM UTC· resolved Jun 15, 2026, 08:05 AM UTC
- identified Apr 30, 2026, 12:23 PM UTC
The issue can be seen on meetings where a Teams recorder bot is present. The unknown participant represents a new Teams recording bot. We are working to block this new bot ASAP.
- identified May 04, 2026, 10:16 AM UTC
Further explanation: The unknown teams participant (in some layouts, shown as the "t8" participant avatar) can appear to the Video Conference (CVI) participant, when a "Teams Consumer" user joins the meeting. The "t8" participant represents the Teams Consumer meeting recording bot, and should not be visible to the Video Conference (CVI) participant. There is no impact on meetings when only Teams Enterprise / Commercial / Business users are present.
- identified May 06, 2026, 11:03 AM UTC
We've already seen a reduction in the Teams Consumer recorder bots being added to meetings, and therefore the "t8" unexpected user is now very rarely seen on screen. A fix will be applied to the service within the next few weeks.
- resolved Jun 15, 2026, 08:05 AM UTC
This incident has been resolved.
Notice April 28, 2026 Some calls from the Pexip app for iOS are ending prematurely 7d 18h My Meeting Video (MMV) soft clients
Started Apr 28, 2026, 04:13 PM UTC· resolved May 06, 2026, 11:11 AM UTC
- investigating Apr 28, 2026, 04:13 PM UTC
We are investigating an issue where calls from the Pexip app for iOS to Pexip Service VMRs are ending prematurely. Affected customers should use the My Meeting Video (MMV) iOS app, now available for download at https://apps.apple.com/us/app/pexip-my-meeting-video/id1018923867
- identified Apr 30, 2026, 09:05 AM UTC
The issue has been identified and a mitigation is being deployed within the service.
- identified Apr 30, 2026, 02:54 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 30, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 06, 2026, 11:11 AM UTC
The issue is now resolved.
Minor April 22, 2026 Intermittent Failures in Microsoft Teams CVI Connections 1d Connect for Microsoft Teams Meetings
Started Apr 22, 2026, 08:06 AM UTC· resolved Apr 23, 2026, 08:30 AM UTC
- investigating Apr 22, 2026, 08:06 AM UTC
We are investigating an issue where some CVI calls are randomly failing.
- identified Apr 22, 2026, 08:22 AM UTC
Errors from Microsoft Teams have been identified and are tied to Microsoft issue TM1286773. We are coordinating with Microsoft and are monitoring closely.
- monitoring Apr 22, 2026, 11:27 AM UTC
We have not observed any errors for the past few hours. We will continue to monitor the situation closely.
- resolved Apr 23, 2026, 08:30 AM UTC
No further issues have been observed or reported. This incident has been resolved.
Critical April 20, 2026 Pexip Documentation Website Outage 12h 9m Help Center
Started Apr 20, 2026, 12:29 AM UTC· resolved Apr 20, 2026, 12:38 PM UTC
- investigating Apr 20, 2026, 12:29 AM UTC
Pexip documentation web pages are currently unavailable due to an outage with a service provider. This outage affects both help.pexip.com and docs.pexip.com web sites. The provider is currently investigating the cause of this outage and working a fix.
- monitoring Apr 20, 2026, 08:09 AM UTC
Service has been restored for both help.pexip.com and docs.pexip.com documentation pages. We will continue to monitor service availability.
- resolved Apr 20, 2026, 12:38 PM UTC
This incident has been resolved.
Minor April 17, 2026 Zoom Rooms trusted join may fail to bypass Teams lobby 12m Connect for Zoom Rooms
Started Apr 17, 2026, 12:32 PM UTC· resolved Apr 17, 2026, 12:45 PM UTC
- investigating Apr 17, 2026, 12:32 PM UTC
The team is currently investigating the issue.
- monitoring Apr 17, 2026, 12:38 PM UTC
A small number of Zoom Connect for Teams CVI calls in Europe might have failed to bypass the lobby. A fix has been implemented, and we're monitoring the results.
- resolved Apr 17, 2026, 12:45 PM UTC
This incident is resolved.
Minor April 14, 2026 Degraded Quality in Calls from Webex Registered Devices in South Asia 1d 16h Connect for Microsoft Teams Meetings, Connect for Google Meet Meetings
Started Apr 14, 2026, 03:18 PM UTC· resolved Apr 16, 2026, 07:43 AM UTC
- investigating Apr 14, 2026, 03:18 PM UTC
We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.
- monitoring Apr 15, 2026, 09:05 AM UTC
The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time. Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.
- resolved Apr 16, 2026, 07:43 AM UTC
This incident has been resolved.
Major April 14, 2026 CVI call failures in US 7h 15m Connect for Microsoft Teams Meetings, Connect for Microsoft Teams Rooms (MTRs)
Started Apr 14, 2026, 03:06 PM UTC· resolved Apr 14, 2026, 10:22 PM UTC
- investigating Apr 14, 2026, 03:06 PM UTC
We are investigating an issue where some CVI calls in the US region are failing.
- monitoring Apr 14, 2026, 04:27 PM UTC
A fix has been applied and we are monitoring the results.
- resolved Apr 14, 2026, 10:22 PM UTC
This incident has been resolved.
Notice April 8, 2026 Pexip mobile app users unable to join one-time virtual meeting rooms from Calendar 5d 19h Virtual Meeting Room (VMR) Service
Started Apr 08, 2026, 11:11 AM UTC· resolved Apr 14, 2026, 06:56 AM UTC
- identified Apr 08, 2026, 11:11 AM UTC
We have identified an issue affecting Pexip Android and iOS mobile app users. In some cases, users are unable to join Pexip hosted one-time Virtual Meeting Rooms (VMRs) directly from the in-app Calendar when the meeting is scheduled via the Pexip Service Outlook Plug-in. New mobile app versions are planned for release in the coming days to address this issue. In the meantime, users can join meetings by selecting the Address option in the app and manually entering [email protected] URI.
- identified Apr 13, 2026, 07:14 AM UTC
The Android app version 1.1.3 is now available and includes changes that address this issue. We are continuing work on the iOS version.
- monitoring Apr 13, 2026, 10:20 AM UTC
IOS app version 1.1.4 is now available and includes changes that address this issue.
- resolved Apr 14, 2026, 06:56 AM UTC
This incident has been resolved.
Minor March 30, 2026 Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs 1h 24m Connect for Microsoft Teams Meetings, Connect for Zoom Rooms, Connect for Google Rooms
Started Mar 30, 2026, 12:47 PM UTC· resolved Mar 30, 2026, 02:12 PM UTC
- investigating Mar 30, 2026, 12:47 PM UTC
We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.
- monitoring Mar 30, 2026, 01:05 PM UTC
A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully. Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.
- resolved Mar 30, 2026, 02:12 PM UTC
This incident has been resolved.
Notice March 16, 2026 Brief Call Connectivity Issue 3m
Started Mar 16, 2026, 12:01 PM UTC· resolved Mar 16, 2026, 12:04 PM UTC
- resolved Mar 17, 2026, 12:54 PM UTC
Between 12:01 and 12:04 UTC on March 17, some calls within the Pexip Service may have experienced failures. The issue has been resolved and the service is operating normally. We will continue to monitor.
Major February 28, 2026 Cloud OTJ Service Disruption Affecting M365 Mailboxes 2d One-Touch Join
Started Feb 28, 2026, 09:00 AM UTC· resolved Mar 02, 2026, 09:51 AM UTC
- investigating Feb 28, 2026, 09:00 AM UTC
We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.
- investigating Feb 28, 2026, 09:03 AM UTC
We have contacted Microsoft to investigate this issue together with them.
- monitoring Feb 28, 2026, 04:41 PM UTC
We have identified an issue affecting some Microsoft 365 tenants. The impact has been traced to a third-party application making mailbox queries through the Microsoft Graph API, which may result in degraded performance or unexpected behavior in Pexip Cloud OTJ. Customers experiencing issues with Cloud OTJ are advised to open a support ticket so our team can review their environment and provide additional details and guidance.
- resolved Mar 02, 2026, 09:51 AM UTC
We have completed our investigation and found no issues within Pexip Cloud OTJ. Some Microsoft 365 tenants may experience degraded performance caused by mailbox activity from third party applications using the Microsoft Graph API. Customers still experiencing Cloud OTJ issues should contact support for further investigation and guidance.
Minor January 30, 2026 Packet Loss Data Not Available on Control Center Diagnostic Page 6h 12m Control Center
Started Jan 30, 2026, 08:54 AM UTC· resolved Jan 30, 2026, 03:06 PM UTC
- investigating Jan 30, 2026, 08:54 AM UTC
We are investigating an issue where packet loss statistics are not available on the Pexip Control Center Diagnostic page.
- identified Jan 30, 2026, 09:17 AM UTC
The issue has been identified, and we are working on deploying a fix.
- monitoring Jan 30, 2026, 10:27 AM UTC
The fix has been deployed. Packet loss statistics are now available for newly finished calls, and we are monitoring the results.
- resolved Jan 30, 2026, 03:06 PM UTC
This incident has been resolved.
Notice January 20, 2026 LDAP Phonebook Service Unavailable 10h 30m
Started Jan 20, 2026, 09:55 AM UTC· resolved Jan 20, 2026, 08:25 PM UTC
- resolved Jan 21, 2026, 07:52 AM UTC
On 20 January 2026, between 09:55 and 20:25 UTC, HP/Poly endpoints registered to the Pexip Service may have experienced issues accessing the LDAP phonebook directory. The issue was identified as being related to a recent planned service update. The change was subsequently reverted, and normal functionality was restored.
Minor December 9, 2025 Teams CVI -- Untrusted and SIP Guest Join participants can't see each other in meetings. 12h Connect for Microsoft Teams Meetings, Connect for Zoom Rooms, Connect for Google Rooms
Started Dec 09, 2025, 08:26 AM UTC· resolved Dec 09, 2025, 08:27 PM UTC
- investigating Dec 09, 2025, 08:26 AM UTC
We are investigating an issue where Untrusted/Guest CVI and SGJ (SIP Guest Join) VTC participants are not visible to other VTC participants in a Teams CVI meeting. Teams clients are not affected and can see all participants.
- identified Dec 09, 2025, 08:57 AM UTC
The issue has been identified and a fix is being rolled out.
- identified Dec 09, 2025, 10:23 AM UTC
The fix rollout is currently in progress. The issue has been resolved in the APAC region, and deployment is ongoing in EMEA and the US. We will provide a further update on the status once the rollout is complete.
- identified Dec 09, 2025, 07:39 PM UTC
The fix rollout is currently in progress. The issue has been resolved in the US and APAC regions, and deployment is ongoing in EMEA and the. We will provide a further update on the status once the rollout is complete.
- identified Dec 09, 2025, 08:26 PM UTC
Fix has been rolled out to all regions.
- resolved Dec 09, 2025, 08:27 PM UTC
This incident has been resolved.
Minor November 20, 2025 Pexip Documentation Pages Unavailable 3h 19m Help Center
Started Nov 20, 2025, 09:45 AM UTC· resolved Nov 20, 2025, 01:05 PM UTC
- investigating Nov 20, 2025, 09:45 AM UTC
We are aware of an issue with the documentation pages (docs.pexip.com and help.pexip.com) and are investigating.
- identified Nov 20, 2025, 09:53 AM UTC
Our hosting provider is working on the issue, and we expect documentation access to return within the hour.
- monitoring Nov 20, 2025, 10:49 AM UTC
The issue has been resolved, and the documentation pages are now accessible again.
- resolved Nov 20, 2025, 01:05 PM UTC
This incident has been resolved.
Notice November 15, 2025 Pexip Services Currently Unavailable 8h 16m Provisioning, Connect for Microsoft Teams Meetings, Registration, Connect for Microsoft Teams Rooms (MTRs) and 13 more
Started Nov 15, 2025, 10:57 AM UTC· resolved Nov 15, 2025, 07:13 PM UTC
- investigating Nov 15, 2025, 10:57 AM UTC
We are investigating with priority
- investigating Nov 15, 2025, 11:12 AM UTC
We are continuing to investigate this issue.
- identified Nov 15, 2025, 12:37 PM UTC
We have identified the issue and are currently working toward a solution.
- monitoring Nov 15, 2025, 02:24 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 15, 2025, 02:27 PM UTC
We are continuing to validate that all systems have returned to operations. If you have a registered endpoint and it is not registering, we recommend rebooting the system.
- resolved Nov 15, 2025, 07:13 PM UTC
This incident has been resolved.
Notice November 12, 2025 SIP Call Failures in Washington PoP 5d 19h Connect for Microsoft Teams Meetings, Connect for Microsoft Teams Rooms (MTRs), Connect for Zoom Rooms, Calling and 2 more
Started Nov 12, 2025, 05:02 PM UTC· resolved Nov 18, 2025, 12:26 PM UTC
- investigating Nov 12, 2025, 05:02 PM UTC
We are currently investigating an issue impacting SIP calls routed through the Washington PoP. Some calls may experience connection failures or unexpected disconnections.
- monitoring Nov 12, 2025, 05:44 PM UTC
We are no longer observing SIP call disruptions in the Washington PoP. The situation is stable, and we will continue monitoring to ensure stability.
- monitoring Nov 17, 2025, 09:56 AM UTC
Additional enhancements were rolled out over the weekend, and our team is continuing to monitor the platform to ensure smooth operation.
- resolved Nov 18, 2025, 12:26 PM UTC
This incident has been resolved.