Pexip experienced a minor incident on August 20, 2026 affecting Help Center, lasting 4d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Help Center
Update timeline
- investigating Aug 20, 2026, 02:43 AM UTC
Pexip is currently experiencing intermittent outages for both the Service (help.pexip.com) and Infinity (docs.pexip.com) documentation pages. Pages are either slow to load or unresponsive for some users.
- identified Aug 21, 2026, 07:35 AM UTC
Our service provider is continuing to work on resolving this issue. The Service Help page (help.pexip.com) has recovered and is now accessible. The Infinity Documentation page (docs.pexip.com) remains unavailable, and we are actively monitoring for a resolution.
- monitoring Aug 21, 2026, 09:39 AM UTC
The issue has been resolved, and the documentation pages are now accessible again.
- resolved Aug 24, 2026, 02:57 PM UTC
This incident has been resolved.