- Detected by Pingoru
- May 19, 2026, 04:50 PM UTC
- Resolved
- May 19, 2026, 07:06 PM UTC
- Duration
- 2h 16m
Affected: Guide Deliverability
Timeline · 4 updates
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investigating May 19, 2026, 04:50 PM UTC
We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
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investigating May 19, 2026, 05:27 PM UTC
We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
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monitoring May 19, 2026, 05:33 PM UTC
Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
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resolved May 19, 2026, 07:06 PM UTC
This incident has now been fully resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 01:29 PM UTC
- Resolved
- May 13, 2026, 10:21 PM UTC
- Duration
- 8h 52m
Affected: Guide DesignerGuide DesignerGuide DesignerGuide DesignerGuide Designer
Timeline · 6 updates
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investigating May 13, 2026, 01:29 PM UTC
We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Our engineering team is investigating. In the meantime, if you encounter this behavior, you can bypass by clicking the exit button and reopening the Designer should allow the correct guide to load. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.
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investigating May 13, 2026, 02:18 PM UTC
We are continuing to investigate this issue.
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investigating May 13, 2026, 04:06 PM UTC
We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience.
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identified May 13, 2026, 06:37 PM UTC
We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.
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monitoring May 13, 2026, 07:28 PM UTC
We have successfully reverted the code causing the issue and are monitoring the issue.
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resolved May 13, 2026, 10:21 PM UTC
We consider this issue fully resolved.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 05:05 PM UTC
- Resolved
- May 08, 2026, 07:09 PM UTC
- Duration
- 2h 3m
Affected: OtherOtherOtherOtherOther
Timeline · 4 updates
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investigating May 08, 2026, 05:05 PM UTC
We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.
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identified May 08, 2026, 05:58 PM UTC
Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.
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monitoring May 08, 2026, 06:24 PM UTC
We have successfully rolled back and are now monitoring the issue.
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resolved May 08, 2026, 07:09 PM UTC
The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 09:31 PM UTC
- Resolved
- Apr 14, 2026, 06:39 AM UTC
- Duration
- 9h 8m
Affected: Analytics - Data Processing
Timeline · 4 updates
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investigating Apr 13, 2026, 09:31 PM UTC
We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.
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identified Apr 13, 2026, 11:16 PM UTC
The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.
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identified Apr 14, 2026, 06:39 AM UTC
The issue causing delays in event processing has been fully resolved.
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resolved Apr 14, 2026, 06:39 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 12:50 PM UTC
- Resolved
- Mar 18, 2026, 01:05 PM UTC
- Duration
- 15m
Affected: Pendo UI
Timeline · 3 updates
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investigating Mar 18, 2026, 12:50 PM UTC
We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently. As a workaround, cloning and existing segment or creating new segments works as expected. Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.
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identified Mar 18, 2026, 01:02 PM UTC
We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix. As a workaround, cloning and existing segment or creating new segments works as expected.
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resolved Mar 18, 2026, 01:05 PM UTC
We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error. We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 02:49 PM UTC
- Resolved
- Mar 12, 2026, 06:07 PM UTC
- Duration
- 3h 17m
Affected: Feedback UIFeedback UIFeedback UI
Timeline · 3 updates
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investigating Mar 12, 2026, 02:49 PM UTC
We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.
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identified Mar 12, 2026, 03:28 PM UTC
We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.
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resolved Mar 12, 2026, 06:07 PM UTC
Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 12:21 PM UTC
- Resolved
- Feb 08, 2026, 02:57 PM UTC
- Duration
- 3d 2h
Affected: Pendo UIPendo UIPendo UIPendo UIPendo UIResource CenterResource CenterResource CenterResource CenterResource Center
Timeline · 10 updates
Read the full incident report →
Critical February 5, 2026 - Detected by Pingoru
- Feb 05, 2026, 01:20 AM UTC
- Resolved
- Feb 05, 2026, 04:45 AM UTC
- Duration
- 3h 25m
Affected: Guide DeliverabilityGuide DeliverabilityGuide DeliverabilityGuide DeliverabilityGuide DeliverabilityGuide DesignerGuide DesignerGuide DesignerGuide DesignerGuide DesignerMobile GuidesMobile GuidesMobile GuidesMobile GuidesMobile Analytics
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Jan 09, 2026, 08:46 PM UTC
- Resolved
- Jan 09, 2026, 09:18 PM UTC
- Duration
- 31m
Affected: OtherOtherOtherOther
Timeline · 2 updates
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investigating Jan 09, 2026, 08:46 PM UTC
Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!
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resolved Jan 09, 2026, 09:18 PM UTC
The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.
Read the full incident report →
- Detected by Pingoru
- Nov 20, 2025, 03:48 PM UTC
- Resolved
- Nov 25, 2025, 01:33 PM UTC
- Duration
- 4d 21h
Affected: OtherOtherOtherOtherOther
Timeline · 4 updates
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identified Nov 20, 2025, 03:48 PM UTC
Starting at approximately 8:15 AM ET on November 19 an issue in our data sync validation checks incorrectly marked all Data Sync Destination Invalidation Issue for cloud-storage destinations as invalid. As a result, impacted customers may have received an email notification stating that their data sync destination was invalid and that recurring exports were disabled. Pendo has identified the issue and is currently working to push a fix live. This issue did not affect data integrity or existing exported data — only the status and scheduling of ongoing syncs. Please note that at this time, customers do not need to revalidate their destinations.
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monitoring Nov 20, 2025, 05:56 PM UTC
We have pushed a fix that has corrected the validation issue and Pendo is currently reactivating all incorrectly disabled recurring exports.
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monitoring Nov 20, 2025, 10:38 PM UTC
All recurring exports have been re-enabled. Currently, Pendo is working to backfill exports we attempted to deliver from approximately 8:15 AM ET on November 19 to 1pm ET on November 20.
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resolved Nov 25, 2025, 01:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2025, 02:10 PM UTC
- Resolved
- Oct 07, 2025, 06:07 PM UTC
- Duration
- 3h 57m
Affected: OtherOtherOtherOtherOther
Timeline · 3 updates
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identified Oct 07, 2025, 02:10 PM UTC
At around 9:40am Eastern Time, Pendo began experiencing degraded performance in our search function across our Listen products (Feedback, Ideas, etc.). We identified the issue around 10:05am Eastern Time and are in the process of remediating the issue.
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monitoring Oct 07, 2025, 02:42 PM UTC
The search function issue impacting our Listen product has been resolved across all regions. We are currently reviewing any Listen data that was created or edited during this time frame to ensure it indexes as expected.
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resolved Oct 07, 2025, 06:07 PM UTC
This issue has been fully resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 18, 2025, 04:17 PM UTC
- Resolved
- Jul 18, 2025, 06:29 PM UTC
- Duration
- 2h 11m
Affected: Other
Timeline · 2 updates
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investigating Jul 18, 2025, 04:17 PM UTC
Pendo is experiencing login/authentication issues due to a service interruption with our cloud provider.
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resolved Jul 18, 2025, 06:29 PM UTC
This has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 19, 2025, 08:54 AM UTC
- Resolved
- Jun 19, 2025, 09:21 AM UTC
- Duration
- 26m
Affected: Feedback API
Timeline · 2 updates
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investigating Jun 19, 2025, 08:54 AM UTC
We are currently investigating the issue. We had a scheduled maintenance window for Feedback in the US this morning. The upgrade started at around 7 a.m. GMT, but the maintenance is taking longer than expected, and the operation cannot resume. We are contacting Google Cloud Support to help us unblock the operation and restart the maintenance.
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resolved Jun 19, 2025, 09:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 17, 2025, 01:21 PM UTC
- Resolved
- Jun 18, 2025, 04:17 PM UTC
- Duration
- 1d 2h
Affected: NPS Email
Timeline · 2 updates
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identified Jun 17, 2025, 01:21 PM UTC
At approximately 7:25 AM UTC time, our email backup system for delivering emails for NPS was disabled in our US region. We have identified the root cause and are currently working to remediate the issue.
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resolved Jun 18, 2025, 04:17 PM UTC
NPS emails have been re-enabled for the US region and the root issue causing the outage has been fully resolved. All emails that should have gone out during the outage will be released by end of the day Eastern Time.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:25 PM UTC
- Resolved
- Jun 16, 2025, 11:57 AM UTC
- Duration
- 3d 17h
Affected: Pendo UIAPINPSNPS EmailGuide DeliverabilityGuide DesignerGuide TargetingMobile GuidesResource CenterAnalytics - Data CollectionAnalytics - Data ProcessingAnalytics - Paths and FunnelsMobile AnalyticsAdopt UIFeedback APIFeedback UI
Timeline · 7 updates
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investigating Jun 12, 2025, 06:25 PM UTC
There is an outage with our hosting provider that is causing Pendo not to load or collect data. We are currently investigating the scope of this issue and will update the status as we receive more information.
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investigating Jun 12, 2025, 06:43 PM UTC
We are continuing to investigate this issue.
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investigating Jun 12, 2025, 06:53 PM UTC
We are continuing to investigate this issue.
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identified Jun 12, 2025, 08:00 PM UTC
Our host provider has begun to restore services. Pendo's EU, Japan, Australia and US1 environments are operational, but app.pendo.io is still down at this time. We will update the status as we receive more information.
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monitoring Jun 12, 2025, 08:33 PM UTC
Our host provider has restored services and the Pendo application is operational. Data processing from the outage is still in process. We will continue to monitor and update when data processing is complete.
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monitoring Jun 16, 2025, 11:56 AM UTC
We are continuing to monitor for any further issues.
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resolved Jun 16, 2025, 11:57 AM UTC
This has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2025, 01:56 PM UTC
- Resolved
- Jun 10, 2025, 03:22 PM UTC
- Duration
- 1h 25m
Affected: Guide Designer
Timeline · 2 updates
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investigating Jun 10, 2025, 01:56 PM UTC
We are currently investigating this issue and will update as more information becomes available.
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resolved Jun 10, 2025, 03:22 PM UTC
This has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 31, 2025, 12:56 AM UTC
- Resolved
- May 31, 2025, 02:31 PM UTC
- Duration
- 13h 35m
Affected: Feedback API
Timeline · 3 updates
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investigating May 31, 2025, 12:56 AM UTC
We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.
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monitoring May 31, 2025, 03:21 AM UTC
We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.
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resolved May 31, 2025, 02:31 PM UTC
After a period of monitoring, we consider this issue fully resolved
Read the full incident report →
- Detected by Pingoru
- May 07, 2025, 01:28 PM UTC
- Resolved
- May 07, 2025, 04:33 PM UTC
- Duration
- 3h 4m
Affected: Pendo UIGuide Deliverability
Timeline · 2 updates
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monitoring May 07, 2025, 01:28 PM UTC
At 12:02 UTC (14:02 CET / 8:02 ET), Pendo released an update to our EU region that caused the app to crash for all customers in that region. Around 12:30 UTC, our application crashed for users in the EU region and service was restored by 13:00 UTC. There was no impact to data collection. However, for our customers using our CNAME product in the EU region, there was a guides outage for approximately 30 minutes. Those services have been restored as of 13:00 UTC and we are currently monitoring behavior.
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resolved May 07, 2025, 04:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 07, 2025, 09:12 AM UTC
- Resolved
- May 07, 2025, 10:53 AM UTC
- Duration
- 1h 40m
Affected: Other
Timeline · 2 updates
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identified May 07, 2025, 09:12 AM UTC
We have identified an issue with our latest Pendo mobile SDK version 3.7.0.9285 for iOS that will cause applications to be rejected upon submission to Apple's App Store. Our team has identified the issue and is working diligently to fix it. To resolve this issue, we are preparing a new version of the Pendo mobile SDK, version 3.7.0.9334. We expect to release this new version by the end of the business day (EOD EST) today, May 7, 2025. Guidelines: * If you must submit an update before SDK version 3.7.0.9334 is released (expected EOD EST today), use SDK version 3.6.0 instead. * If possible, wait for SDK 3.7.0.9334 and upgrade to it before submitting. * If your app with SDK 3.7.0.9285 is in review or was rejected, resubmit using either SDK 3.6.0 or wait for 3.7.0.9334. Note: This issue only affects App Store submissions; SDK 3.7.0.9285 is otherwise fully functional.
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resolved May 07, 2025, 10:53 AM UTC
Hotfix released: iOS Native SDK 3.7.0.9334 released and verified Maui plugin 3.7.0.9335 released and verified Xamarin Forms plugin 3.7.0.9335 released and verified
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2025, 02:12 PM UTC
- Resolved
- Apr 10, 2025, 06:38 PM UTC
- Duration
- 4h 26m
Affected: Pendo UI
Timeline · 2 updates
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identified Apr 10, 2025, 02:12 PM UTC
We have identified an issue where the account metadata you would expect to see on the "Account Details" page is not showing; the workaround is to create a report or add columns to the "Account Overview" page. This does not impact data capture.
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resolved Apr 10, 2025, 06:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2025, 07:33 PM UTC
- Resolved
- Mar 31, 2025, 08:39 PM UTC
- Duration
- 1h 6m
Affected: Guide Targeting
Timeline · 2 updates
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identified Mar 31, 2025, 07:33 PM UTC
At 1:40 PM ET, Pendo experienced a data ingestion issue resulting in a delay of processing new events, which could be causing delays in guide targeting. We are currently working to process the backlog of delayed events.
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resolved Mar 31, 2025, 08:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2025, 03:10 PM UTC
- Resolved
- Feb 03, 2025, 03:30 PM UTC
- Duration
- 20m
Affected: Feedback UI
Timeline · 2 updates
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investigating Feb 03, 2025, 03:10 PM UTC
We are currently investigating issues with the front end of Pendo Feedback.
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resolved Feb 03, 2025, 03:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 08, 2025, 03:45 PM UTC
- Resolved
- Jan 10, 2025, 06:25 PM UTC
- Duration
- 2d 2h
Affected: APIGuide TargetingAnalytics - Data CollectionAnalytics - Data ProcessingMobile Analytics
Timeline · 2 updates
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monitoring Jan 08, 2025, 04:40 PM UTC
From approximately 10:15am - 10:35am EST, Pendo dropped all events due to an infrastructure issue with our cloud provider. During the outage, Pendo experienced degraded data performance impacting backend services and consequently analytic latency. While guide delivery remained functional, guide targeting could have been impacted by the event ingestion failures. All data except server-side track events and session replay events during that time frame are being recovered. We are continuing to monitor this situation with our cloud provider. If you have questions about this incident, please open a ticket with our Technical Support team.
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resolved Jan 10, 2025, 06:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 25, 2024, 04:02 PM UTC
- Resolved
- Oct 25, 2024, 04:02 PM UTC
- Duration
- —
Timeline · 3 updates
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identified Oct 22, 2024, 03:17 PM UTC
Pendo team is aware of an issue in the latest version of the Microsoft Edge Browser (V130) preventing extensions using managed storage from functioning when the end user is using the Microsoft Windows OS. We have notified Microsoft. To avoid any impact, we would recommend either not updating to V130 of the Edge browser, or if you are able to do so, rolling back to the previous stable version. Note: This issue is specific to our Pendo for Employees (P4E) product.
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monitoring Oct 24, 2024, 11:07 PM UTC
Pendo has received an update from Microsoft that they implemented a fix in their newest release. The issue, present in Edge V130, prevented extensions using managed storage from functioning when the end user was using Microsoft Windows OS. This was resolved in their latest release, V130.0.2849.56. Pendo will continue to monitor the issue to ensure functionality has fully returned. You can read more about the Microsoft issue and release here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues
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resolved Oct 25, 2024, 04:02 PM UTC
Pendo has has confirmed that the issue, present in Edge V130, was resolved in Microsoft's latest Edge browser release, V130.0.2849.56. Please note: In order to resolve the issue, you must update from Edge V130 to the latest release V130.0.2849.56. You can read more about the Microsoft issue and release here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2024, 02:17 AM UTC
- Resolved
- Sep 10, 2024, 02:42 AM UTC
- Duration
- 24m
Affected: Pendo UI
Timeline · 2 updates
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investigating Sep 10, 2024, 02:17 AM UTC
We are currently investigating an issue where the Resource Center is missing on Pendo's own application.
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resolved Sep 10, 2024, 02:42 AM UTC
This incident has been resolved.
Read the full incident report →
