Pendo incident

Known issue affecting Pendo for Employees (P4E) customers using Microsoft Edge (V130)

Major Resolved View vendor source →

Pendo experienced a major incident on October 25, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 04:02 PM UTC
Resolved
Oct 25, 2024, 04:02 PM UTC
Duration
—
Detected by Pingoru
Oct 25, 2024, 04:02 PM UTC

Update timeline

  1. identified Oct 22, 2024, 03:17 PM UTC

    Pendo team is aware of an issue in the latest version of the Microsoft Edge Browser (V130) preventing extensions using managed storage from functioning when the end user is using the Microsoft Windows OS. We have notified Microsoft. To avoid any impact, we would recommend either not updating to V130 of the Edge browser, or if you are able to do so, rolling back to the previous stable version. Note: This issue is specific to our Pendo for Employees (P4E) product.

  2. monitoring Oct 24, 2024, 11:07 PM UTC

    Pendo has received an update from Microsoft that they implemented a fix in their newest release. The issue, present in Edge V130, prevented extensions using managed storage from functioning when the end user was using Microsoft Windows OS. This was resolved in their latest release, V130.0.2849.56. Pendo will continue to monitor the issue to ensure functionality has fully returned. You can read more about the Microsoft issue and release here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues

  3. resolved Oct 25, 2024, 04:02 PM UTC

    Pendo has has confirmed that the issue, present in Edge V130, was resolved in Microsoft's latest Edge browser release, V130.0.2849.56. Please note: In order to resolve the issue, you must update from Edge V130 to the latest release V130.0.2849.56. You can read more about the Microsoft issue and release here: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-known-issues#high-impact-issues