Pendo experienced a major incident on May 31, 2025 affecting Feedback API, lasting 13h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Feedback API
Update timeline
- investigating May 31, 2025, 12:56 AM UTC
We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.
- monitoring May 31, 2025, 03:21 AM UTC
We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.
- resolved May 31, 2025, 02:31 PM UTC
After a period of monitoring, we consider this issue fully resolved