Pendo incident

Action Required Regarding Pendo Mobile SDK 3.7.0.9285 and App Store Submissions

Major Resolved View vendor source →

Pendo experienced a major incident on May 7, 2025 affecting Other, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 09:12 AM UTC
Resolved
May 07, 2025, 10:53 AM UTC
Duration
1h 40m
Detected by Pingoru
May 07, 2025, 09:12 AM UTC

Affected components

Other

Update timeline

  1. identified May 07, 2025, 09:12 AM UTC

    We have identified an issue with our latest Pendo mobile SDK version 3.7.0.9285 for iOS that will cause applications to be rejected upon submission to Apple's App Store. Our team has identified the issue and is working diligently to fix it. To resolve this issue, we are preparing a new version of the Pendo mobile SDK, version 3.7.0.9334. We expect to release this new version by the end of the business day (EOD EST) today, May 7, 2025. Guidelines: * If you must submit an update before SDK version 3.7.0.9334 is released (expected EOD EST today), use SDK version 3.6.0 instead. * If possible, wait for SDK 3.7.0.9334 and upgrade to it before submitting. * If your app with SDK 3.7.0.9285 is in review or was rejected, resubmit using either SDK 3.6.0 or wait for 3.7.0.9334. Note: This issue only affects App Store submissions; SDK 3.7.0.9285 is otherwise fully functional.

  2. resolved May 07, 2025, 10:53 AM UTC

    Hotfix released: iOS Native SDK 3.7.0.9334 released and verified Maui plugin 3.7.0.9335 released and verified Xamarin Forms plugin 3.7.0.9335 released and verified