Pendo incident

Account Metadata Not Showing in UI

Minor Resolved View vendor source →

Pendo experienced a minor incident on April 10, 2025 affecting Pendo UI, lasting 4h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 02:12 PM UTC
Resolved
Apr 10, 2025, 06:38 PM UTC
Duration
4h 26m
Detected by Pingoru
Apr 10, 2025, 02:12 PM UTC

Affected components

Pendo UI

Update timeline

  1. identified Apr 10, 2025, 02:12 PM UTC

    We have identified an issue where the account metadata you would expect to see on the "Account Details" page is not showing; the workaround is to create a report or add columns to the "Account Overview" page. This does not impact data capture.

  2. resolved Apr 10, 2025, 06:38 PM UTC

    This incident has been resolved.