PAR Ordering Outage History

PAR Ordering is up right now

PAR Ordering had 23 outages in the last 2 years totaling 255h 10m of downtime, averaging 0.9 incidents per month.

There were 23 PAR Ordering outages since October 21, 2024 totaling 255h 10m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.menu.app

Major September 4, 2026

PAR POS - Online Ordering Integration Disruption

Detected by Pingoru
Sep 04, 2026, 12:24 PM UTC
Resolved
Sep 04, 2026, 01:33 PM UTC
Duration
1h 9m
Affected: PAR POS
Timeline · 3 updates
  1. identified Sep 04, 2026, 12:24 PM UTC

    The PAR POS team is currently investigating an issue affecting the online ordering integration service for a subset of customers hosted on specific PAR POS servers. Impacted customers may be unable to process online orders through this integration at this time. Our team is actively investigating the root cause. We will provide an update as more information becomes available.

  2. monitoring Sep 04, 2026, 12:26 PM UTC

    A fix has been implemented and we're monitoring the results

  3. resolved Sep 04, 2026, 01:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026

Issues with Support case intake via email

Detected by Pingoru
Jul 06, 2026, 03:10 PM UTC
Resolved
Jul 06, 2026, 06:16 PM UTC
Duration
3h 5m
Affected: Other systems
Timeline · 2 updates
  1. investigating Jul 06, 2026, 03:10 PM UTC

    Our PAR Support Portal is having issues creating tickets that are coming in via email. The System Admin team is working on it, but we suggest using the contact form instead while we resolve the issue: https://supportcenter.partech.com/s/create-a-case

  2. resolved Jul 06, 2026, 06:16 PM UTC

    The issue has been solved

Read the full incident report →

Minor July 6, 2026

Orders failing with "Unknown Status"

Detected by Pingoru
Jul 06, 2026, 01:56 PM UTC
Resolved
Jul 06, 2026, 03:11 PM UTC
Duration
1h 15m
Affected: PAR POS
Timeline · 3 updates
  1. investigating Jul 06, 2026, 01:56 PM UTC

    We are investigating reports of a potential service interruption with orders failing with unknown status. We apologize for any inconvenience that this may cause and will post an update as soon as we learn more.

  2. monitoring Jul 06, 2026, 02:22 PM UTC

    The root cause has been identified and fixed. We'll continue monitoring to ensure the integration is working as expected.

  3. resolved Jul 06, 2026, 03:11 PM UTC

    The issue affected order placement across all channels on brands with v2 menus due to an error in the deployment of a fix. More details will be shared with the affected brands

Read the full incident report →

Critical June 24, 2026

Doordash issue: Stores Under Provider Temporarily Deactivated

Detected by Pingoru
Jun 24, 2026, 07:29 PM UTC
Resolved
Jun 25, 2026, 01:09 PM UTC
Duration
17h 39m
Timeline · 3 updates
  1. investigating Jun 24, 2026, 07:29 PM UTC

    We experienced a brief database failover on the core-produs cluster between 19:04:26 and 19:04:38 UTC (~12 seconds). The failover was automatically triggered by a sudden spike in database connections, which increased from ~11 to 347 within a minute. CPU and system health remained stable, and no manual actions or maintenance activities were involved. The system recovered quickly, and we are currently investigating the source of the connection surge at the application level to prevent recurrence.

  2. monitoring Jun 24, 2026, 08:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 25, 2026, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2026

Issue with our DoorDash Integration

Detected by Pingoru
Jun 17, 2026, 05:21 PM UTC
Resolved
Jun 17, 2026, 09:40 PM UTC
Duration
4h 18m
Affected: Doordash
Timeline · 3 updates
  1. investigating Jun 17, 2026, 05:21 PM UTC

    We are currently experiencing an issue affecting our DoorDash integration and relevant functions. We are investigating on this, and planning to release a hotfix as soon as possible.

  2. monitoring Jun 17, 2026, 07:18 PM UTC

    The issue has been identified and a fix has been deployed. We will be monitoring for any other failed orders.

  3. resolved Jun 17, 2026, 09:40 PM UTC

    We haven't seen any more recent orders failed. Incident has been resolved.

Read the full incident report →

Major May 26, 2026

Investigating issues with Payments

Detected by Pingoru
May 26, 2026, 12:54 PM UTC
Resolved
May 26, 2026, 07:10 PM UTC
Duration
6h 15m
Affected: Ordering APIPAR Punchh Loyalty
Timeline · 4 updates
  1. investigating May 26, 2026, 12:54 PM UTC

    We are investigating reports of a potential service interruption with loyalty and payments. We apologize for any inconvenience that this may cause and will post an update as soon as we learn more.

  2. identified May 26, 2026, 02:34 PM UTC

    We identified a problem with payment where we are getting "AVS Response P" and are currently working on solving it. We disabled CVV validation on a brand level as a workaround so orders should go through until it's corrected.

  3. identified May 26, 2026, 07:10 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 26, 2026, 07:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

EXTERNAL ISSUE - Doordash Open API Order Health Impacted

Detected by Pingoru
May 05, 2026, 05:06 PM UTC
Resolved
May 05, 2026, 07:42 PM UTC
Duration
2h 35m
Affected: Doordash
Timeline · 4 updates
  1. investigating May 05, 2026, 05:06 PM UTC

    Doordash is experiencing issues on the API and this is affecting order health across their integrators. We will monitor and share updates. Doordash Status Page here: https://doordash.statuspage.io/#

  2. investigating May 05, 2026, 07:41 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 05, 2026, 07:42 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 05, 2026, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

iOS service degradation for v1 customers

Detected by Pingoru
Mar 26, 2026, 08:23 PM UTC
Resolved
Mar 26, 2026, 10:13 PM UTC
Duration
1h 49m
Affected: iOS App
Timeline · 4 updates
  1. investigating Mar 26, 2026, 08:23 PM UTC

    We are currently investigating an issue affecting orders placed through the mobile app (iOS) for customers on v1. Android and webb app remain unaffected, but iOS customers are encountering a “We ran into a problem” error message.

  2. identified Mar 26, 2026, 09:32 PM UTC

    The issue has been identified and a fix is been deployed.

  3. identified Mar 26, 2026, 09:45 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 26, 2026, 10:13 PM UTC

    The incident has been resolved now.

Read the full incident report →

Minor March 25, 2026

LINK - Issues with 3p sync

Detected by Pingoru
Mar 25, 2026, 08:44 AM UTC
Resolved
Mar 25, 2026, 02:47 PM UTC
Duration
6h 3m
Affected: DoordashUberEatsGrubHubSkipTheDishes
Timeline · 3 updates
  1. identified Mar 25, 2026, 08:44 AM UTC

    We are experiencing issues in the 3P sync flow resulting in some customers unable to sync menu changes to the marketplaces. Impact: Minor - Some orders containing items with un-synced changes have failed to be processed correctly. The team is currently working on a solution.

  2. monitoring Mar 25, 2026, 11:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 02:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

LINK - Issue with 3P syncs

Detected by Pingoru
Mar 24, 2026, 11:16 PM UTC
Resolved
Mar 25, 2026, 12:20 AM UTC
Duration
1h 3m
Affected: DoordashUberEatsGrubHubSkipTheDishes
Timeline · 2 updates
  1. identified Mar 24, 2026, 11:16 PM UTC

    We are experiencing issues in the 3P sync flow resulting in some customers unable to sync menu changes to the marketplaces. Impact: Minor - Some orders containing items with un-synced changes have failed to be processed correctly. The team is currently working on a solution

  2. resolved Mar 25, 2026, 12:20 AM UTC

    A hotfix has been released and the sync flow is working as usual. The team will continue monitoring the next 24 hours.

Read the full incident report →

Minor January 22, 2026

Management Center - Log in issues (email)

Detected by Pingoru
Jan 22, 2026, 09:48 PM UTC
Resolved
Jan 23, 2026, 07:57 AM UTC
Duration
10h 8m
Affected: Management Center/Content Management System
Timeline · 3 updates
  1. investigating Jan 22, 2026, 09:48 PM UTC

    Users have reported not receiving the email to access the MC. The team is investigating

  2. monitoring Jan 22, 2026, 10:34 PM UTC

    This issue is limited to Microsoft users and has been traced to a service degradation within Microsoft’s environment. We will continue monitoring and provide updates as needed.

  3. resolved Jan 23, 2026, 07:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 13, 2025

Support ticketing system - Issues with messaging

Detected by Pingoru
Nov 13, 2025, 08:54 PM UTC
Resolved
Nov 13, 2025, 10:44 PM UTC
Duration
1h 49m
Timeline · 2 updates
  1. investigating Nov 13, 2025, 08:54 PM UTC

    We are experiencing issues with the new PAR Ordering Support ticketing system deployed this Monday. Issues are affecting the feature that allows the team to send emails and reply to updates. Until it gets resolved, we'll ask you to please submit your requests on the form below if you have any issue that requires our immediate assistance. Our team will be happy to help you. Support Request Form: https://support.menu.app/hc/en-us/requests/new

  2. resolved Nov 13, 2025, 10:44 PM UTC

    The issue has been resolved - You can continue using the new Support portal (link below) to report issues. If you have been affected and didn't receive timely updates, our team will be reaching out to you shortly. Best regards, PAR Support Portal: https://supportcenter.partech.com/s/

Read the full incident report →

Notice October 30, 2025

Native apps - Loyalty rewards degradation

Detected by Pingoru
Oct 30, 2025, 04:52 PM UTC
Resolved
Oct 30, 2025, 08:09 PM UTC
Duration
3h 17m
Affected: iOS AppAndroid App
Timeline · 2 updates
  1. investigating Oct 30, 2025, 04:52 PM UTC

    We are currently experiencing performance issues with orders. There is a release process issue with long database migrations causing orders to inject successfully, but failing to generate loyalty rewards for customers using mobile apps and the Punchh integration. We are working on this with High Priority and issue should be resolved soon.

  2. resolved Oct 30, 2025, 08:09 PM UTC

    The earlier performance issue affecting orders and loyalty rewards has now been fully resolved. All orders are processing normally, and loyalty rewards are being generated correctly for mobile app users and through the Punchh integration. Thank you for your patience while we worked to restore full functionality.

Read the full incident report →

Notice October 30, 2025

Loyalty integration - Partial Service Degradation

Detected by Pingoru
Oct 30, 2025, 03:35 PM UTC
Resolved
Oct 30, 2025, 04:37 PM UTC
Duration
1h 2m
Affected: PAR Punchh Loyalty
Timeline · 2 updates
  1. investigating Oct 30, 2025, 03:35 PM UTC

    Identified - We are currently experiencing issues with the DLC service across our Loyalty integrations. We’re working on this as our top priority and the issue will be solved soon

  2. resolved Oct 30, 2025, 04:37 PM UTC

    Issue resolved

Read the full incident report →

Major October 30, 2025

Partial Outage

Detected by Pingoru
Oct 30, 2025, 09:56 AM UTC
Resolved
Oct 30, 2025, 02:36 PM UTC
Duration
4h 39m
Affected: Ordering API
Timeline · 2 updates
  1. identified Oct 30, 2025, 09:56 AM UTC

    We are currently experiencing performance issues with orders. There is a release process issue with long database migrations causing orders to fail. We are working on this with High Priority and issue should be resolved soon.

  2. resolved Oct 30, 2025, 02:36 PM UTC

    Issue is resolved.

Read the full incident report →

Minor October 28, 2025

AWS issue causing degradation of services

Detected by Pingoru
Oct 28, 2025, 09:04 PM UTC
Resolved
Oct 29, 2025, 06:05 AM UTC
Duration
9h
Affected: Ordering API
Timeline · 2 updates
  1. investigating Oct 28, 2025, 09:04 PM UTC

    All workflows operational with slower messages processing, we are closely monitoring.

  2. resolved Oct 29, 2025, 06:05 AM UTC

    The latency issues affecting AWS EC2 in the US-East-1 region have been resolved. We will continue to closely monitor system performance to ensure stability and optimal service delivery.

Read the full incident report →

Minor October 20, 2025

AWS US-East-1 Outage

Detected by Pingoru
Oct 20, 2025, 03:26 PM UTC
Resolved
Oct 21, 2025, 01:55 PM UTC
Duration
22h 28m
Affected: Ordering API
Timeline · 3 updates
  1. investigating Oct 20, 2025, 03:26 PM UTC

    AWS-related issues are still causing partial service degradation and slower response times.

  2. monitoring Oct 20, 2025, 11:17 PM UTC

    We continue to monitor the recovery of AWS US-East-1 and associated third-party services impacted by the outage.

  3. resolved Oct 21, 2025, 01:55 PM UTC

    AWS issues have been resolved, and all systems are now fully operational. We continue to monitor performance closely.

Read the full incident report →

Major August 12, 2025

Investigating issue with a Kiosk Shortage

Detected by Pingoru
Aug 12, 2025, 08:04 PM UTC
Resolved
Aug 13, 2025, 05:54 AM UTC
Duration
9h 50m
Affected: Kiosk
Timeline · 4 updates
  1. investigating Aug 12, 2025, 08:04 PM UTC

    We are currently investigating this shortage, affecting some kiosks...

  2. identified Aug 12, 2025, 08:17 PM UTC

    The Issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2025, 09:31 PM UTC

    There was an issue with permissions, and kiosks were unable to download the latest build. A fix has been implemented, and we are monitoring the results.

  4. resolved Aug 13, 2025, 05:54 AM UTC

    This incident has been resolved

Read the full incident report →

Major August 11, 2025

Mobile apps (iOS and Android) down - US

Detected by Pingoru
Aug 11, 2025, 12:29 PM UTC
Resolved
Aug 11, 2025, 01:12 PM UTC
Duration
42m
Affected: iOS AppAndroid App
Timeline · 3 updates
  1. investigating Aug 11, 2025, 12:29 PM UTC

    Mobile apps (iOS and Android) are currently down. Our developers are investigating.

  2. investigating Aug 11, 2025, 12:38 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 11, 2025, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 9, 2025

Doordash Drive and Uber Eats Orders Not Assigning Dashers

Detected by Pingoru
Aug 09, 2025, 02:42 AM UTC
Resolved
Aug 09, 2025, 08:47 AM UTC
Duration
6h 5m
Affected: DoordashUberEatsGrubHub
Timeline · 5 updates
  1. investigating Aug 09, 2025, 02:42 AM UTC

    Multiple locations and clients are reporting that DoorDash Drive and Uber Eats orders are not being assigned to dashers. This issue is affecting both scheduled/future orders and immediate orders. Orders are being injected into the system as soon as they are placed, but without dasher assignment. The first report came from the Burlington location early this morning, followed by similar reports from other stores. DoorDash Driver and Uber Eats has been temporarily disabled at impacted locations to avoid further failed deliveries, resulting in loss of sales during a high-volume weekend period. Please click on the link for thread https://partech-hosting.slack.com/archives/C01DB1385UH/p1754703848440119

  2. investigating Aug 09, 2025, 02:42 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 09, 2025, 03:09 AM UTC

    We are continuing to investigate this issue.

  4. identified Aug 09, 2025, 08:06 AM UTC

    Our engineering team has identified the issue and is actively working on a fix. We will provide further updates as soon as they become available.

  5. resolved Aug 09, 2025, 08:47 AM UTC

    This incident has been resolved

Read the full incident report →

Major June 25, 2025

LAC - Transbank payment issues

Detected by Pingoru
Jun 25, 2025, 05:28 PM UTC
Resolved
Jul 01, 2025, 09:35 AM UTC
Duration
5d 16h
Timeline · 2 updates
  1. investigating Jun 25, 2025, 05:28 PM UTC

    Investigating ongoing payment issues with Transbank in South American region.

  2. resolved Jul 01, 2025, 09:35 AM UTC

    This incident has been resolved. Payment is operational again.

Read the full incident report →

Notice December 16, 2024

Validation Failed

Detected by Pingoru
Dec 16, 2024, 03:06 PM UTC
Resolved
Dec 16, 2024, 07:25 PM UTC
Duration
4h 18m
Affected: Ordering APIKioskDoordashManagement Center/Content Management SystemWeb AppToastUberEatsGrubHubTablet App
Timeline · 3 updates
  1. investigating Dec 16, 2024, 03:06 PM UTC

    We are having issues with the CVV validation in 1P orders that provoke orders to fail. We are working on it to solve it in the next hours.

  2. investigating Dec 16, 2024, 03:50 PM UTC

    This has been resolved!

  3. resolved Dec 16, 2024, 07:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2024

Scheduled orders - Service degradation

Detected by Pingoru
Oct 21, 2024, 05:04 PM UTC
Resolved
Oct 21, 2024, 05:29 PM UTC
Duration
24m
Timeline · 2 updates
  1. investigating Oct 21, 2024, 05:04 PM UTC

    We are currently investigating this issue

  2. resolved Oct 21, 2024, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →