PAR Ordering incident

Investigating issue with a Kiosk Shortage

Major Resolved View vendor source →

PAR Ordering experienced a major incident on August 12, 2025 affecting Kiosk, lasting 9h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 08:04 PM UTC
Resolved
Aug 13, 2025, 05:54 AM UTC
Duration
9h 50m
Detected by Pingoru
Aug 12, 2025, 08:04 PM UTC

Affected components

Kiosk

Update timeline

  1. investigating Aug 12, 2025, 08:04 PM UTC

    We are currently investigating this shortage, affecting some kiosks...

  2. identified Aug 12, 2025, 08:17 PM UTC

    The Issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2025, 09:31 PM UTC

    There was an issue with permissions, and kiosks were unable to download the latest build. A fix has been implemented, and we are monitoring the results.

  4. resolved Aug 13, 2025, 05:54 AM UTC

    This incident has been resolved