PAR Ordering incident

Doordash issue: Stores Under Provider Temporarily Deactivated

Critical Resolved View vendor source →

PAR Ordering experienced a critical incident on June 24, 2026, lasting 17h 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 07:29 PM UTC
Resolved
Jun 25, 2026, 01:09 PM UTC
Duration
17h 39m
Detected by Pingoru
Jun 24, 2026, 07:29 PM UTC

Update timeline

  1. investigating Jun 24, 2026, 07:29 PM UTC

    We experienced a brief database failover on the core-produs cluster between 19:04:26 and 19:04:38 UTC (~12 seconds). The failover was automatically triggered by a sudden spike in database connections, which increased from ~11 to 347 within a minute. CPU and system health remained stable, and no manual actions or maintenance activities were involved. The system recovered quickly, and we are currently investigating the source of the connection surge at the application level to prevent recurrence.

  2. monitoring Jun 24, 2026, 08:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 25, 2026, 01:09 PM UTC

    This incident has been resolved.