PAR Ordering incident

Support ticketing system - Issues with messaging

Notice Resolved View vendor source →

PAR Ordering experienced a notice incident on November 13, 2025, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2025, 08:54 PM UTC
Resolved
Nov 13, 2025, 10:44 PM UTC
Duration
1h 49m
Detected by Pingoru
Nov 13, 2025, 08:54 PM UTC

Update timeline

  1. investigating Nov 13, 2025, 08:54 PM UTC

    We are experiencing issues with the new PAR Ordering Support ticketing system deployed this Monday. Issues are affecting the feature that allows the team to send emails and reply to updates. Until it gets resolved, we'll ask you to please submit your requests on the form below if you have any issue that requires our immediate assistance. Our team will be happy to help you. Support Request Form: https://support.menu.app/hc/en-us/requests/new

  2. resolved Nov 13, 2025, 10:44 PM UTC

    The issue has been resolved - You can continue using the new Support portal (link below) to report issues. If you have been affected and didn't receive timely updates, our team will be reaching out to you shortly. Best regards, PAR Support Portal: https://supportcenter.partech.com/s/