PAR Ordering experienced a major incident on May 26, 2026 affecting Ordering API and PAR Punchh Loyalty, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Ordering APIPAR Punchh Loyalty
Update timeline
- investigating May 26, 2026, 12:54 PM UTC
We are investigating reports of a potential service interruption with loyalty and payments. We apologize for any inconvenience that this may cause and will post an update as soon as we learn more.
- identified May 26, 2026, 02:34 PM UTC
We identified a problem with payment where we are getting "AVS Response P" and are currently working on solving it. We disabled CVV validation on a brand level as a workaround so orders should go through until it's corrected.
- identified May 26, 2026, 07:10 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 26, 2026, 07:10 PM UTC
This incident has been resolved.