PAR Ordering incident
Doordash Drive and Uber Eats Orders Not Assigning Dashers
PAR Ordering experienced a critical incident on August 9, 2025 affecting Doordash and UberEats and 1 more component, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 09, 2025, 02:42 AM UTC
Multiple locations and clients are reporting that DoorDash Drive and Uber Eats orders are not being assigned to dashers. This issue is affecting both scheduled/future orders and immediate orders. Orders are being injected into the system as soon as they are placed, but without dasher assignment. The first report came from the Burlington location early this morning, followed by similar reports from other stores. DoorDash Driver and Uber Eats has been temporarily disabled at impacted locations to avoid further failed deliveries, resulting in loss of sales during a high-volume weekend period. Please click on the link for thread https://partech-hosting.slack.com/archives/C01DB1385UH/p1754703848440119
- investigating Aug 09, 2025, 02:42 AM UTC
We are continuing to investigate this issue.
- investigating Aug 09, 2025, 03:09 AM UTC
We are continuing to investigate this issue.
- identified Aug 09, 2025, 08:06 AM UTC
Our engineering team has identified the issue and is actively working on a fix. We will provide further updates as soon as they become available.
- resolved Aug 09, 2025, 08:47 AM UTC
This incident has been resolved