PAR Ordering incident

Native apps - Loyalty rewards degradation

Notice Resolved View vendor source →

PAR Ordering experienced a notice incident on October 30, 2025 affecting iOS App and Android App, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 04:52 PM UTC
Resolved
Oct 30, 2025, 08:09 PM UTC
Duration
3h 17m
Detected by Pingoru
Oct 30, 2025, 04:52 PM UTC

Affected components

iOS AppAndroid App

Update timeline

  1. investigating Oct 30, 2025, 04:52 PM UTC

    We are currently experiencing performance issues with orders. There is a release process issue with long database migrations causing orders to inject successfully, but failing to generate loyalty rewards for customers using mobile apps and the Punchh integration. We are working on this with High Priority and issue should be resolved soon.

  2. resolved Oct 30, 2025, 08:09 PM UTC

    The earlier performance issue affecting orders and loyalty rewards has now been fully resolved. All orders are processing normally, and loyalty rewards are being generated correctly for mobile app users and through the Punchh integration. Thank you for your patience while we worked to restore full functionality.