ONESOURCE Pagero Health Solutions AS2 service malfunction
Affected: Health Center AS2
Pagero Outage History
Pagero is up right nowPagero had 47 outages in the last 2 years totaling 1520h 19m of downtime — averaging 1.9 incidents per month.
There were 47 Pagero outages since February 6, 2025 totaling 1520h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
Pagero TMS - Partial outage for Mymo service
Affected: Pagero TMS
Timeline · 11 updates
Pagero Online - Disturbances in the connection towards Posti Messaging Oy
Affected: Pagero Online
Timeline · 2 updates
- identified May 19, 2026, 01:45 PM UTC
We've been informed of a potential disturbance in the connection towards Posti Messaging Oy. It was identified around 14:37 CEST. Posti Messaging Oy identified the cause for this and they are working to fix it as soon as possible. The reported affected services are: -Invoice Sending. -EDI. -Invoice Receiving. They estimated that the services will be operational around 19.05.2026 17:30 CEST. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- resolved May 19, 2026, 01:56 PM UTC
The incident impacting connectivity with Posti Messaging Oy has been successfully resolved. The fix has been fully implemented, and the system has been closely monitored to confirm stability and normal performance. At this time, all services are operating as expected. Posti Messaging Oy are working on processing all the remaining documents. We sincerely apologize for any inconvenience this may have caused. If you have any questions, please contact our Support team
Pagero Health: Beeinträchtigung der Erreichbarkeit durch DNS-Störung bei DENIC (.de-Domains) | Service Availability Impact Due to DENIC DNS Issue (.de Domains)
Affected: Health Center/Health MobileHBS InvoiceAposerviceHealth Center AS2Health Center SFTP
Timeline · 1 update
Pagero Online - Potential outage for E-banking service
Affected: Pagero Online
Timeline · 2 updates
- investigating Apr 24, 2026, 06:18 AM UTC
We’re currently investigating reports of a potential outage in our E-Banking service in Pagero Online that was identified at 8:00 CEST. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- resolved Apr 24, 2026, 06:44 AM UTC
The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our Support team
Malfunction in Hospital Shop / Störung in den Hospital Shops
Affected: Hospital Shop
Timeline · 2 updates
- investigating Apr 20, 2026, 06:49 AM UTC
We are currently investigating reports of a possible outage of Hospital Shops that was detected at 8:26 AM CET. We are working to identify the cause and the impact on customers. We apologize for any inconvenience and will post new updates as soon as we have more information. If you have any questions, please contact our Support team ************************* Wir untersuchen derzeit Berichte über einen möglichen Ausfall eines oder mehrerer Hospital Shops, der um 8:26 CET festgestellt wurde. Wir arbeiten daran, die Ursache und die Auswirkungen auf Kunden zu ermitteln. Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
- resolved Apr 20, 2026, 07:00 AM UTC
The reason for the unavailability of our Hospital Shop has been identified and the issue has been fixed. All Hospital Shop services are working as usual again. If you have any questions, please contact our Support team ************************* Wir konnten die Ursache für den Ausfall unseres Hospital Shops identifizieren und beseitigen. Alle Funktionen des Hospital Shops arbeiten nun wieder normal. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Incident affecting invoice submissions to FACe (Spanish e-invoicing entry point)
Affected: Pagero Online
Timeline · 7 updates
Pagero TMS unreachable
Affected: Pagero TMS
Timeline · 3 updates
- investigating Mar 06, 2026, 09:40 AM UTC
All parts of our system are currently unavailable. We are investigating the root cause.
- investigating Mar 06, 2026, 09:53 AM UTC
The system is available again. Logging in could still take a while longer. We will continue to monitor the situation.
- resolved Mar 06, 2026, 09:44 PM UTC
The incident has been resolved.
Log in issue Pagero Online
Affected: Pagero Online
Timeline · 2 updates
- investigating Mar 01, 2026, 05:24 AM UTC
We want to inform you that we are currently experiencing a service outage. Our team is aware of the issue and is actively investigating the cause to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. We will keep you updated on our progress and notify you as soon as the issue is resolved. Thank you.
- resolved Mar 01, 2026, 08:31 AM UTC
The issue has been resolved and all services are now available and operating normally. We apologize for any inconvenience this may have caused. If you have any questions, please contact our Support team: https://www.thomsonreuters.com/en-us/help/pagero
Malfunction in Health Solutions HBS OCR Order Service / Störung im Service Health Solutions HBS OCR Order
Affected: Health OCR Order
Timeline · 5 updates
- identified Feb 26, 2026, 07:38 AM UTC
Unfortunately there is a malfunction in the Health OCR Order transmission since 08.00 AM CE(S)T. We are working hard to find a solution and will inform you as soon as possible as soon as the problem is solved or there is new information about the current status. If you have any questions, please contact our Support team ************************** leider besteht seit 08:00 CET ein Störung in der Health OCR Order Auftragsübermittlung. Wir arbeiten mit Hochdruck an einer Lösung und werden Sie schnellstmöglich informieren, sobald die Störung behoben ist oder es neue Informationen zum aktuellen Stand gibt. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
- monitoring Feb 26, 2026, 08:17 AM UTC
✓ Current Status: All OCR orders received today from 08:52 AM CET onwards are being processed normally again. ⏳ In Progress: Orders from yesterday, February 25, 2026, approx. 4:30 PM until today 08:52 AM cannot be processed yet. We will keep you updated on the progress. ***************************** ✓ Aktueller Status: Alle OCR-Bestellungen, die heute ab 08:52 Uhr CET eingelaufen sind, werden wieder normal verarbeitet. ⏳ In Bearbeitung: Eingelaufene Bestellungen von gestern, dem 25.02.2026 ca. 16:30 Uhr bis heute 08:52 Uhr können im Moment noch nicht verarbeitet werden. Wir halten Sie über den Fortschritt auf dem Laufenden.
- monitoring Feb 26, 2026, 11:02 AM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 26, 2026, 11:03 AM UTC
⏳ In Progress: The affected orders (Feb 25, 4:30 PM - Feb 26, 8:52 AM CET) are currently being reprocessed. Expected completion: Today, approx. 3:00 PM CET. ********************* ⏳ In Bearbeitung: Die betroffenen Bestellungen (25.02., 16:30 Uhr - 26.02., 08:52 Uhr) werden derzeit nachverarbeitet. Voraussichtliche Fertigstellung: Heute, ca. 15:00 Uhr CET.
- resolved Feb 26, 2026, 01:18 PM UTC
✓ Resolved: All affected orders have been successfully processed and transmitted by 1:55 PM CET. ***************************** ✓ Behoben: Alle betroffenen Bestellungen wurden bis 13:55 Uhr CET erfolgreich verarbeitet und übertragen.
Malfunction in Health SFTP
Affected: Health Center AS2
Timeline · 1 update
- resolved Feb 20, 2026, 09:24 AM UTC
Our Health SFTP server was down yesterday from 06:00 to 08:33PM CET. If any errors occurred in your data transmissions during this time, please repeat them if necessary! Affected host addresses: ftp.hbsolutions.de sftp.hbsolutions.de ftp2.hbsolutions.de If you have any questions, please contact our Support team ************************** Unser Health SFTP Server war gestern in der Zeit von 18:00 bis 20:33 CET ausgefallen. Sollten in dieser Zeit Fehler in Ihren Datenübertragungen aufgetreten sein, wiederholen Sie diese bitte gegebenenfalls! Betroffene Host-Adressen: ftp.hbsolutions.de sftp.hbsolutions.de ftp2.hbsolutions.de Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Pagero Online - Delays in document processing
Affected: Pagero Online
Timeline · 3 updates
- investigating Feb 16, 2026, 08:28 AM UTC
We’re currently investigating reports of potential document processing delays in one or more services in Pagero Online that was identified at 8:30 CET. This is resulting in documents currently taking a long time to be processed and delivered. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- identified Feb 16, 2026, 09:40 AM UTC
We have identified and resolved the cause of the issue. We’re still working on processing a large queue of documents currently in processing and as such there are still delays for documents being delivered. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- resolved Feb 16, 2026, 12:07 PM UTC
The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. If you have any questions, please contact our Support team
Pagero Online - Degraded Performance on SFTP Server (ftp.pageroonline.com)
Affected: Pagero Online
Timeline · 2 updates
- identified Feb 09, 2026, 10:31 AM UTC
We’re currently investigating reports of a potential outage for our Pagero SFTP-server (ftp.pageroonline.com) in Pagero Online that was identified at 10:00 CEST. At this time, the issue appears to impact file uploads (write operations) to the SFTP server, and we are seeing failures when attempting to write files. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- resolved Feb 09, 2026, 10:59 AM UTC
The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused. The root cause was a storage-related issue on the SFTP server, which has now been addressed. If you have any questions, please contact our Support team
Disturbances in the connection from KSeF
Affected: Pagero Online
Timeline · 6 updates
- investigating Feb 06, 2026, 09:40 AM UTC
We’re currently investigating reports of a potential disturbance in the connection from KSeF. It was identified around 2026-02-05 at 9:05 AM (CET), causing slowness in the exporting documents. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- identified Feb 06, 2026, 03:25 PM UTC
We have identified the root cause of the incident and are implementing a solution as soon as possible. We apologize for any inconvenience and will provide updates as they become available. If you have any questions, please contact our Support team
- monitoring Feb 07, 2026, 11:25 AM UTC
Our specialized team has implemented a fix to this issue, but we will monitor it during the weekend to ensure everything is working as expected. We truly apologize for any inconvenience this may have caused, and we will notify accordingly once we confirm everything is working correctly. If you have any questions, please contact our Support team
- monitoring Feb 09, 2026, 08:41 AM UTC
We are still monitoring the situation closely to ensure continued stability and to confirm that no further impact occurs. The underlying issue has been resolved, and we are currently working on fetching all pending invoices. We expect this process to be completed during the course of the day. We apologize for any inconvenience this incident may have caused and appreciate your patience. If you have any questions, please contact our .
- monitoring Feb 10, 2026, 08:52 AM UTC
We have not observed any additional impact since the fix was applied. Our team is actively completing the recovery process by retrieving any remaining pending invoices. We appreciate your understanding while this work is finalized and apologize for any disruption this may have caused. If you have any questions, please contact our Support team
- resolved Feb 11, 2026, 07:01 AM UTC
The incident impacting connectivity with KSeF has been successfully resolved. The fix has been fully implemented, and the system has been closely monitored to confirm stability and normal performance. At this time, all services are operating as expected. We sincerely apologize for any inconvenience this may have caused. If you have any questions, please contact our Support team
Ongoing incident with webservices
Affected: Pagero TMS
Timeline · 5 updates
- investigating Jan 21, 2026, 12:55 PM UTC
We are currently having issues with our web services, which is affect incoming files, and the Prepare menu. We are also investigating which other components might be affected.
- monitoring Jan 21, 2026, 01:28 PM UTC
Our network provider identified an issue, and their servers needed to be restarted. All services seem to be back to normal, but we will keep monitoring the situation.
- monitoring Jan 21, 2026, 03:08 PM UTC
All parts of our service are up and running, but we will continue to monitor to make sure everything is working as intended.
- monitoring Jan 22, 2026, 08:47 AM UTC
All systems are back to normal.
- resolved Feb 03, 2026, 01:50 PM UTC
This incident has been resolved.
Partial outage in connections to Health Center / Teilweise Verbindungsstörung zum Health Center
Affected: Health Center/Health Mobile
Timeline · 1 update
- resolved Dec 19, 2025, 04:10 PM UTC
Due to an outage in our Health VPN-Services some customers were unable to reach our Health Center between 2:20 PM and 3:05 PM CET. If any documents on your side were not transferred during the above mentioned time, please resend them to us. We apologize for any inconvenience this may have caused. If you have any questions, please contact our Support team ************************************ Aufgrund einer Störung in unseren Health-VPN-Diensten konnten einige Kunden unser Health Center zwischen 14:20 Uhr und 15:05 Uhr MEZ nicht erreichen. Falls während des oben genannten Zeitraums auf Ihrer Seite Dokumente nicht übertragen wurden, senden Sie diese bitte erneut an uns. Bitte entschuldigen Sie dadurch ggfs. entstandenen Unannehmlichkeiten. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Statuses are not being processed
Affected: Pagero TMS
Timeline · 4 updates
- identified Nov 27, 2025, 09:29 AM UTC
We have been unable to process any statuses since the release on the 17th of November. The root cause has been found, and we are working on a fix at the moment.
- identified Nov 27, 2025, 01:55 PM UTC
All statuses in queue has been processed manually, but we are still working with the root cause.
- identified Nov 28, 2025, 12:23 PM UTC
We have not yet found a fix, but found a way to handle all statuses manually until then.
- resolved Dec 02, 2025, 08:17 AM UTC
The main issue has been resolved, and the status-flow is up and functional.
Issue with Received Documents Tab
Affected: Pagero Online
Timeline · 3 updates
- investigating Nov 20, 2025, 09:42 AM UTC
We are currently investigating an issue affecting the Received Documents tab in Pagero Online. Our team is working to identify the root cause and will provide updates as soon as possible. If you have any questions, please contact our Support team
- monitoring Nov 20, 2025, 11:11 AM UTC
A fix has been implemented and we are monitoring the results. If you have any questions, please contact our Support team
- resolved Nov 20, 2025, 12:53 PM UTC
The issue affecting the Received Documents tab in Pagero Online has now been resolved. Our team identified the root cause and implemented the necessary fix to prevent it from recurring. Thank you for your patience while we worked on this. If you experience any further difficulties or have additional questions, please don’t hesitate to reach out. If you have any questions, please contact our Support team
Disturbances in the connection towards FACe (Spanish e-invoicing entry point)
Affected: Pagero Online
Timeline · 4 updates
- identified Nov 20, 2025, 09:30 AM UTC
We’re currently investigating reports of a potential disturbance in the connection towards FACe (Spanish e-invoicing entry point). It was identified around yesterday 22:29 CET. We are working on identifying the cause and impact on customers with our Partner. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- identified Nov 20, 2025, 09:41 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 24, 2025, 07:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 24, 2025, 08:34 AM UTC
This incident has been resolved.
Pagero TMS - Billing & Processing of shipments slow
Affected: Pagero TMS
Timeline · 16 updates
Malfunction in Health OCR Order / Störung in der Health OCR Order
Affected: Health OCR Order
Timeline · 4 updates
- investigating Nov 07, 2025, 12:19 PM UTC
Unfortunately there is a malfunction in the Health OCR Order transmission since 13:00 CET. We are working hard to find a solution and will inform you as soon as possible as soon as the problem is solved or there is new information about the current status. If you have any questions, please contact our Support team ************************** Leider besteht seit 13:00 CET eine Störung in der Health OCR Order Auftragsübermittlung. Wir arbeiten mit Hochdruck an einer Lösung und werden Sie schnellstmöglich informieren, sobald die Störung behoben ist oder es neue Informationen zum aktuellen Stand gibt. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
- identified Nov 07, 2025, 01:37 PM UTC
The root cause of the incident has been identified and a fix is being deployed.
- monitoring Nov 07, 2025, 09:09 PM UTC
The issue with the Pagero Health OCR processing (Order & Invoice) has been resolved. Our staff will start processing the backlog of orders as a top priority from Monday morning. We anticipate this will be completed by noon at the latest. We apologize once again for any inconvenience this may have caused. If you have any questions, please contact our Support team ********************************* Die Störung in der Pagero Health OCR Verarbeitung (Order & Invoice) wurde gelöst. Unsere Mitarbeiter werden ab Montagmorgen mit höchster Priorität an der Verarbeitung aufgestauter Bestellungen beginnen. Wir rechnen damit, dass bis spätestens zum Mittag erledigt sein wird. Wir möchten uns noch einmal für entstandende Unannehmlichkeiten entschuldigen. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
- resolved Nov 10, 2025, 09:20 AM UTC
The orders affected by the disruption on Friday have now all been processed. Pagero Health OCR processing (Order & Invoice) is functioning as usual again. We would like to once again apologize for any inconvenience caused. If you have any questions, please contact our Support team ************************** Die von der Störung betroffenen Bestellungen vom Freitag sind nun ebenfalls alle verarbeitet. Die Pagero Health OCR Verarbeitung (Order & Invoice) funktioniert wieder wie gewohnt. Wir möchten uns noch einmal für entstandene Unannehmlichkeiten entschuldigen. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Pagero Online - Potential outage
Affected: Pagero Online
Timeline · 4 updates
- investigating Nov 07, 2025, 12:04 PM UTC
We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified at 13:00 CET. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- identified Nov 07, 2025, 01:09 PM UTC
The root cause of the incident has been identified and a fix is being deployed.
- monitoring Nov 07, 2025, 06:39 PM UTC
All services are working as expected, although they will be all monitored during the weekend to ensure everything is working correctly. We apologize for any inconvenience this may have caused. If you have any questions, please contact our Support team
- resolved Nov 11, 2025, 07:19 AM UTC
After close monitoring, we can confirm that the issue has now been resolved. We apologize for any inconvenience this might have caused. If you have any questions, please contact our Support team
Delay in processing documents on LHDN due to site Maintenance
Affected: Pagero Online
Timeline · 2 updates
- investigating Oct 30, 2025, 06:21 PM UTC
Dear Customer, The Malaysian flow is undergoing an unannounced maintenance by the correspondent tax authority and some documents might be affected until this maintenance is finished. We're monitoring this closely and will share updates as we have them. Thank you for your patience and understanding.
- resolved Oct 31, 2025, 05:25 AM UTC
This maintenance has been resolved.
Pagero Online - Possible error in documents
Affected: Pagero Online
Timeline · 1 update
- resolved Oct 22, 2025, 09:12 AM UTC
We discovered Oct 21, 2025 02:28:12 UTC that the StaticMapping service was incorrectly applying scripts to the wrong document types. This caused some documents to fail and others to be processed incorrectly. The issue only affected Pagero customers with multiple recipients and active enrichment scripts for different document types. A stable release was deployed at Oct 21, 12:39:41 UTC and the previously failed documents have been successfully processed. We're still investigating to find any documents that may have been affected by incorrect mappings. We apologize for the inconvenience and will share updates as soon as we have more information. If you have any questions, please contact our Support team
Temporary Phone Support Unavailability
Affected: Pagero Online
Timeline · 4 updates
- identified Oct 20, 2025, 03:24 PM UTC
We’re currently experiencing an issue with our phone service provider that is impacting our ability to receive incoming calls. All other support channels — including web case creation, email, and live chat — remain fully operational. Our provider is actively working to resolve the issue, and our internal teams are implementing additional measures to maintain service stability. We apologize for any inconvenience and appreciate your patience while we work toward a full resolution.
- identified Oct 20, 2025, 03:39 PM UTC
We’ve identified that the issue affecting our phone services is related to a broader global AWS outage. This disruption is causing issues with inbound calls. The impacted platform continues to work toward resolution. All other support channels — including web case creation, email, and live chat — remain fully available. We’re closely monitoring the situation and will continue to provide updates as more information becomes available. Thank you for your continued patience.
- monitoring Oct 20, 2025, 08:30 PM UTC
We're actively investigating an issue that affected our phone services as part of a broader global AWS outage. Inbound calls are working again, but you may still experience occasional interruptions while we finalize a fix. We're working closely with our platform provider to ensure stability and a full resolution. All other support channels, web case creation, email, and live chat, are operating normally. We're monitoring this closely and will share updates as we have them. Thank you for your patience and understanding.
- resolved Oct 21, 2025, 12:57 AM UTC
This incident has been resolved.