Pagero experienced a major incident on June 3, 2026 affecting Pagero TMS, lasting 6d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 07:43 AM UTC
We’re currently investigating reports of a potential outage in one or more services in Pagero TMS. We are working on identifying the cause and impact on customers. The Mymo service are experiencing issues with generating shipments. We are currently investigating together with Mymo. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- investigating Jun 03, 2026, 09:10 AM UTC
The outages in Pagero Prepare has been resolved. This was mainly an issue of delays within prepare. The incident with Mymo is still ongoing and we are currently investigating together with Mymo. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- investigating Jun 03, 2026, 10:16 AM UTC
The incident with Mymo is still ongoing and we are currently investigating together with Mymo. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- investigating Jun 03, 2026, 11:25 AM UTC
The incident with Mymo is still ongoing and we are currently investigating together with Mymo. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- identified Jun 03, 2026, 12:55 PM UTC
We've found the root cause, and a fix is on it's way. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- identified Jun 03, 2026, 02:18 PM UTC
We've found the root cause, and a fix is on it's way. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- monitoring Jun 04, 2026, 05:57 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jun 05, 2026, 05:11 AM UTC
The fix solved the overall problem, but some old shipment are still missing.
- investigating Jun 05, 2026, 07:48 AM UTC
We are still investigating this matter. All new shipments since the fix will be processed, but we are still looking into some missing ones.
- monitoring Jun 05, 2026, 01:36 PM UTC
All of the missing shipments has been identified and resent. We are still monitoring this matter.
- resolved Jun 10, 2026, 07:19 AM UTC
This incident has been resolved, affected components are back to normal.