Pagero Outage History

We are aware of an ongoing issue impacting the Pagero SFTP server. Our dedicated technical teams are working with our infrastructure partners to identify the cause and implement a solution as swiftly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this time. Further updates will be provided as soon as new information becomes available. If you have any questions, please contact our Support team

We are currently investigating delays in document delivery in Pagero Online, first identified at 4:25 AM CEST. Our team is working to determine the cause of the issue and assess its impact. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team

The delays in document delivery in Pagero Online have been resolved. Our investigation identified the root cause as a bug in a database that led to system slowness. All services are now operating as expected. We are currently testing a permanent fix and will deploy it shortly to prevent recurrence. Thank you for your patience and understanding. If you have any questions, please contact our Support team

Unfortunately there is a malfunction in the Pagero Health OCR processing (Order & Invoice) since today, 7:30 AM (CET). We are working hard to find a solution and will inform you as soon as possible as soon as the problem is solved or there is new information about the current status. If you have any questions, please contact our Support team ************************** Leider besteht seit heute, 7:30 Uhr (CET) ein Störung in der Pagero Health OCR Verarbeitung (Order & Invoice). Wir arbeiten mit Hochdruck an einer Lösung und werden Sie schnellstmöglich informieren, sobald die Störung behoben ist oder es neue Informationen zum aktuellen Stand gibt. Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team

We have received information the E-Invoice and E-Way Bill services are currently unavailable due to an unexpected outage from NIC (National Informatic Centre). This issue is affecting all service providers nationwide in India. We, along with the partner, are closely monitoring the situation. We will promptly update you as soon as the services are restored. This is impacting the Indian flow only. If you have any questions, please contact our Support team

We’re currently investigating reports of delays in document processing in documents sent from Pagero Online to operator Posti Messaging. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team

We are currently experiencing delays in the Turkey flow. To address this issue, we are actively communicating with our Clearance Partner and working together to resolve the problem as quickly as possible. In the meantime, we are closely monitoring the situation. Likewise, we apologize for any inconvenience this may cause, and we will give you an update as soon as possible. Thank you for your trust and understanding.

We are facing delays with the Turkey flow. To tackle this, we are in constant communication with our Clearance Partner and collaborating to resolve the issue swiftly. During this period, we are keeping a close watch on the situation. We sincerely apologize for any inconvenience this may cause and will keep you updated promptly. Thank you for your patience and understanding.

We’re currently investigating an unavailability of our Health Solutions services that was identified at 11:40 AM CEST. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. ************************************ Wir untersuchen derzeit eine Nichterreichbarkeit unserer Health Solutions Dienste, die um 11:40 Uhr CEST festgestellt wurde. Wir arbeiten daran, die Ursache und die Auswirkungen auf Kunden zu ermitteln. Wir entschuldigen uns für etwaige Unannehmlichkeiten und werden neue Updates veröffentlichen, sobald wir mehr erfahren.