Pagero incident

Disturbances in the connection towards FACe (Spanish e-invoicing entry point)

Minor Resolved View vendor source →

Pagero experienced a minor incident on November 20, 2025 affecting Pagero Online, lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 09:30 AM UTC
Resolved
Nov 24, 2025, 08:34 AM UTC
Duration
3d 23h
Detected by Pingoru
Nov 20, 2025, 09:30 AM UTC

Affected components

Pagero Online

Update timeline

  1. identified Nov 20, 2025, 09:30 AM UTC

    We’re currently investigating reports of a potential disturbance in the connection towards FACe (Spanish e-invoicing entry point). It was identified around yesterday 22:29 CET. We are working on identifying the cause and impact on customers with our Partner. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team

  2. identified Nov 20, 2025, 09:41 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 24, 2025, 07:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 24, 2025, 08:34 AM UTC

    This incident has been resolved.