Pagero incident
Pagero TMS - Billing & Processing of shipments slow
Pagero experienced a major incident on November 17, 2025 affecting Pagero TMS, lasting 14d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2025, 09:11 AM UTC
Right now, we are having issues with routing, and the system might behave unexpectedly. We will deploy a patch around 12:00, which might log out any users who are logged in during this period.
- investigating Nov 17, 2025, 11:16 AM UTC
We will deploy a patch at 12:25, which will log active users out of TMS. There will be a downtime of approximately 10-15 minutes. Sorry for any inconvenience.
- investigating Nov 17, 2025, 11:24 AM UTC
A patch has been deployed in our PROD-environment.
- investigating Nov 17, 2025, 11:49 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 17, 2025, 12:20 PM UTC
A lunch-release was sent, fixing the issue with multiple CSs not getting consolidated. Now, the work is to find the TSes, and update them, cancelling all but one and reroute the CSes to hit the same TS. We will update you with the instructions for this.
- investigating Nov 17, 2025, 03:05 PM UTC
Load list and Pre-defined reports not working as indended. Error message is seen when trying to use them. The Routing issues is fixed, and should work as intended.
- identified Nov 18, 2025, 06:49 AM UTC
The issues with routing has been solved. Pre-defined report has been fixed. Still investigating loadlists and slow processing of shipments.
- identified Nov 18, 2025, 08:47 AM UTC
We believe we've found the root cause of the loadlists issues. A patch will be delivered in about 30 minutes.
- monitoring Nov 18, 2025, 09:34 AM UTC
The fix has been deployed to PROD, and we could find new loadlists. We are monitoring the situation for now.
- monitoring Nov 18, 2025, 11:14 AM UTC
All loadlists have been processed. We are monitoring this for the moment.
- identified Nov 24, 2025, 12:24 PM UTC
We have released a patch for slow processing of invoices and shipments. The patch brought the time for processing down, but not enough. This is still under investigation.
- identified Nov 25, 2025, 03:00 PM UTC
This issue is still under investigation.
- investigating Nov 26, 2025, 01:17 PM UTC
This issue is still being investigated.
- identified Nov 27, 2025, 01:56 PM UTC
There has been small patches deployed during the week, which has had some improvements on processing speed. We are still working on further fixes.
- identified Nov 28, 2025, 12:23 PM UTC
This issue is still being investigated.
- resolved Dec 02, 2025, 08:20 AM UTC
Billing and transfer of shipments is back at a normal pace.