Pagero experienced a major incident on November 7, 2025 affecting Pagero Online, lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 07, 2025, 12:04 PM UTC
We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified at 13:00 CET. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- identified Nov 07, 2025, 01:09 PM UTC
The root cause of the incident has been identified and a fix is being deployed.
- monitoring Nov 07, 2025, 06:39 PM UTC
All services are working as expected, although they will be all monitored during the weekend to ensure everything is working correctly. We apologize for any inconvenience this may have caused. If you have any questions, please contact our Support team
- resolved Nov 11, 2025, 07:19 AM UTC
After close monitoring, we can confirm that the issue has now been resolved. We apologize for any inconvenience this might have caused. If you have any questions, please contact our Support team