Disturbances in the connection from KSeF

Update timeline

1. investigating Feb 06, 2026, 09:40 AM UTC

   We’re currently investigating reports of a potential disturbance in the connection from KSeF. It was identified around 2026-02-05 at 9:05 AM (CET), causing slowness in the exporting documents. We are working on identifying the cause and impact on customers. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team

2. identified Feb 06, 2026, 03:25 PM UTC

   We have identified the root cause of the incident and are implementing a solution as soon as possible. We apologize for any inconvenience and will provide updates as they become available. If you have any questions, please contact our Support team

3. monitoring Feb 07, 2026, 11:25 AM UTC

   Our specialized team has implemented a fix to this issue, but we will monitor it during the weekend to ensure everything is working as expected. We truly apologize for any inconvenience this may have caused, and we will notify accordingly once we confirm everything is working correctly. If you have any questions, please contact our Support team

4. monitoring Feb 09, 2026, 08:41 AM UTC

   We are still monitoring the situation closely to ensure continued stability and to confirm that no further impact occurs. The underlying issue has been resolved, and we are currently working on fetching all pending invoices. We expect this process to be completed during the course of the day. We apologize for any inconvenience this incident may have caused and appreciate your patience. If you have any questions, please contact our .

5. monitoring Feb 10, 2026, 08:52 AM UTC

   We have not observed any additional impact since the fix was applied. Our team is actively completing the recovery process by retrieving any remaining pending invoices. We appreciate your understanding while this work is finalized and apologize for any disruption this may have caused. If you have any questions, please contact our Support team

6. resolved Feb 11, 2026, 07:01 AM UTC

   The incident impacting connectivity with KSeF has been successfully resolved. The fix has been fully implemented, and the system has been closely monitored to confirm stability and normal performance. At this time, all services are operating as expected. We sincerely apologize for any inconvenience this may have caused. If you have any questions, please contact our Support team