Pagero experienced a major incident on January 21, 2026 affecting Pagero TMS, lasting 13d. The incident has been resolved; the full update timeline is below.
Affected components
Pagero TMS
Update timeline
- investigating Jan 21, 2026, 12:55 PM UTC
We are currently having issues with our web services, which is affect incoming files, and the Prepare menu. We are also investigating which other components might be affected.
- monitoring Jan 21, 2026, 01:28 PM UTC
Our network provider identified an issue, and their servers needed to be restarted. All services seem to be back to normal, but we will keep monitoring the situation.
- monitoring Jan 21, 2026, 03:08 PM UTC
All parts of our service are up and running, but we will continue to monitor to make sure everything is working as intended.
- monitoring Jan 22, 2026, 08:47 AM UTC
All systems are back to normal.
- resolved Feb 03, 2026, 01:50 PM UTC
This incident has been resolved.